$6.99 Flat Rate on All Other Orders

Order Status

Has my order shipped?

To check the status of your order, please click the Order Status link in the Help menu at the top of our website and enter the order number and your last name. Alternatively, you may click on the My Account link in the Help menu at the top of our web site, sign in with your email and password, and click on the Track Order or Order History link.  If the order status says "Shipped", then the order has shipped and you can view the tracking number on the order status page.  If the order status says "Processing", it has either not shipped or has shipped partially.  If the order has shipped partially, there will be a tracking number available for the first shipment.  If the order status says "Waiting Payment" then the order is holding pending the receipt of your check or money order.  Please also feel free to email us at service@onlynaturalpet.com or call us at 1-888-937-6677.

How do I change quantities or cancel an item in my order?

Once an order is placed it enters the shipping queue immediately and so it is not editable.  If it is within 24 hours of placing your order, you may call us at 888-937-6677 to find out if there is still time to modify it.

How do I track my order?

To track your order, please click the Order Status link in the Help menu at the top of our website and enter the order number and your last name. Alternatively, you may click on the My Account link in the Help menu at the top of our web site, sign in with your email and password, and click on the Track Order or Order History link.  If the order status says "Shipped", then the order has shipped and you can view the tracking number on the order status page.  Please also feel free to email us at service@onlynaturalpet.com or call us at 1-888-937-6677.

An item is missing from my shipment.

Please click the Order Status link in the Help menu at the top of our website and enter the order number and your last name. Alternatively, you may click on the My Account link in the Help menu at the top of our web site, sign in with your email and password, and click on the Track Order or Order History link.  If the order status says "Processing", then the item was backordered because it was out of stock and will be delivered separately (at no additional cost to you - see the following paragraph).  If the order status says "Shipped", then please contact customer service at service@onlynaturalpet.com or 1-888-937-6677 to let us know about the missing item and we will send it out immediately or issue you a credit, whichever you prefer.

Backordered items will ship to you as soon as they are back in stock.  You should receive an email notifying you of the backordered items.  You will not be charged for the backordered items until they are shipped. There will be no extra shipping charges added to the original order amount as a result of the backorder.

When will my backorder arrive?

Most backordered items are shipped within a few days, although occasionally if the manufacturer is out of stock it will take longer.  You can click the Order Status or My Account link in the Help menu at the top of our web site to check your order status and see if the backordered item has already shipped - if the order status is "Shipped", then the item is on it's way to you.  The backordered item will be shipped via Standard Post.

Please note you will not be charged for backordered items until they are shipped. There will be no extra shipping charges added to the original order amount as a result of the backorder.

My Account Questions

How do I edit my account information?

Click the My Account link in the Help menu at the top of our site and sign in with your email address and password to edit your account information. You may also email us at service@onlynaturalpet.com or call us at 888-937-6677.

What if I forgot my password?

Click the My Account link in the Help menu at the top of our site. Enter your email address and click the link below that says "click here". That will send an email message to you with your password.

Shipping and Returns

How do I return my product?

Please visit our Guarantee & Returns page to learn how to return your product.

What is your return policy?

Learn about our 100% Guarantee for every item on our Guarantee & Returns page.

Can I pick up my order in person?

Our beautiful retail store is open for shopping and online order pick up in Boulder, Colorado.

If placing your order online, when you enter a Colorado shipping address you will be given the option of "Boulder Store Pickup" as a delivery method, and the shipping charges will be zero. You will receive an email when your order is ready to be picked up at the store, which is usually within one business day. Our retail store pickup hours are between 9:00 AM to 8:30 PM Monday through Saturday and 10:00 AM to 7:00 PM on Sunday. We are located in Boulder on the northeast corner of 28th & Pearl in the Whole Foods shopping center, between Bicycle Village and Panda Express.  Your order will be pre-packaged and waiting for you.  

You can also place an order by phone by calling us at 720-406-7475. You will receive an email when your order is ready to be picked up at the store, which is usually within one business day. Please make sure to pick up your order within one week of email receipt or your order will be cancelled, restocked, and payment refunded.

What will my shipping charges be?

All orders $79 and over ship free via Standard Shipping (excluding Alaska, Hawaii, US Territories & International Orders). All other orders ship $6.99 flat rate (excluding Alaska, Hawaii, US Territories & International Orders). Shipping charges do apply to guaranteed Overnight and 2 Day shipping. You can preview your shipping charges by viewing your your shopping cart, entering your zip code, and clicking the Calculate button. Actual shipping charges are automatically calculated prior to submitting your payment information. On the Checkout page you will be offered Shipping Method choices and their prices.

When will my order ship?

Every order received before 12 noon Mountain Time will ship that day. Any order placed after 12 noon Mountain Time will ship the following day. If an item is out of stock, you will be notified and, if applicable, the other items on your order will ship immediately. The out of stock item will be shipped promptly when it is back in stock.

If you want to check item availability and shipping time, please call us at 1-888-937-6677 or email us at service@onlynaturalpet.com. After placing your order, you may click the Order Status link at the top of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped, and tracking information will be available in the order status area within 24-48 hours of shipment.

When will my order arrive?

Following is information regarding estimated delivery times for the various shipping methods that we offer. Only Overnight and 2 Day are guaranteed services. Standard shipping usually arrives within the estimated number of days, but can take longer, especially to remote delivery areas or in the event of adverse weather. All packages are left without obtaining a signature, although the delivery company's driver may decide not to leave a package if they feel there is a risk it might be stolen.

Shipping Options

To get your pets the quality, natural products they need without any hassle for you, we offer easy to understand, simple to choose shipping options. Below, you'll find all of the information you need concerning processing, delivery times, radius, and needs.

Shipping Methods & Times

Shipping Method Shipping Time

Standard Shipping 3 to 7 Business Days
- FREE SHIPPING on all orders $79 and over (excluding Alaska, Hawaii, US Territories & International Orders)
- Flat Rate $6.99 on all other orders (excluding Alaska, Hawaii, US Territories & International Orders)
- Best money saving option, especially on heavy items like food
- Ideal for our auto delivery program

2 Day Delivery 2 Business Days (Guaranteed)
- Guaranteed 2 day delivery
- Does not ship on weekends and features no Saturday or Sunday deliveries

Overnight Delivery Next Business Day (Guaranteed)
- Guaranteed next business day delivery by 3 PM
- Does not ship on weekends and features no Saturday or Sunday deliveries
- Available in contiguous 48 states only

Boulder Store Pick-Up Available for Pick-up in 2 Business Days
- Available for customers in the Denver, Colorado area to pick up in person at our Boulder Retail Store
- You will receive an email from us when your order is ready to be picked up
- Directions to our Boulder Retail Store and hours of operation are available by visiting our Boulder Store page

Shipping Internationally?

Are you shipping internationally, APO/FPO, or to an overseas territory? Please see our Shipping International page for more details.

UPS Ground Delivery Time from Boulder, Colorado

UPS Ground Delivery Times

I received the wrong product.

If you feel that you have received the wrong item, please send an email to service@onlynaturalpet.com referencing the order number within 72 hours of receiving the product and we will provide you with instructions for returning it and receiving the correct replacement.

Frozen raw food shipping policy.

There is a 4 pound minimum and $29.95 shipping surcharge on all frozen raw food and bones orders. Additional charges may apply for air express service or very large orders. Please read the following carefully:

  • Special Packaging - All raw food and bones are shipped frozen in special styrofoam-lined boxes with dry ice. The frozen raw surcharge is to cover the cost of the dry ice and special packaging.
  • Tuesday Shipping - All frozen raw orders will ship Tuesday. To ensure that we have adequate stock to fill your order, you must place your order by midnight Sunday. Orders placed on Monday or later will ship the following Tuesday.
  • UPS Ground Service - All orders $79 and over ship free. All orders under $79 ship $6.99 flat rate. Delivery time frames vary depending on the state shipped to, but in most cases your delivery will be on Friday. Please view this map that shows the number of days to your location. If you are in the 4 day delivery area (green area on the map) then your order will arrive on a Saturday. We strongly recommend upgrading to an express delivery service (see below) if you will not be available to receive your order and place it in the freezer at the time of delivery (we cannot offer refunds or reships on thawed food that is not received by a person at the time of delivery).
  • UPS Express Service - We do offer Overnight and 2 Day service. We encourage you to choose one of these express services if you are unable to personally receive your food at the time of delivery, which may include Saturday. Alaska, Hawaii and Puerto Rico must use 2 Day or Overnight Delivery. We cannot offer refunds or reships on thawed food that is not signed for by a person at the time of delivery.
  • Multiple Box Surcharge - Some orders weighing over 20 pounds must be shipped in more than one box and will be subject to additional surcharges of $19.95. Not all orders over 20 pounds will need to be sent in multiple boxes, and if this applies to your order we will notify you before processing it so that you can make adjustments if desired. In general, bones, medallions, and patties tend to take more room. As a guideline, the maximum a box will hold of each type of food is 34 x 1 lb. chubs or 8 x 3 lb. medallions or 6 x 6 lb. patties or 2 x 25 lb. boxes of dinner bars.
  • Delivery Instructions - Please ship to an address where someone will be available to accept the order. If this is not possible, please leave a note for the UPS delivery person on the scheduled day of delivery with instructions on where to leave it (that is not in the hot sun). The food will only stay frozen for up to 4 days from shipment, so if it is not able to be delivered or it sits outside after delivery, there is a possibility that the food will begin to thaw. We cannot accept returns or offer refunds or reships for orders that are unable to be delivered or that are not signed for by a person at the time of delivery. We are unable to send frozen raw food orders with "Shipper Release," so please leave your delivery driver a note if you think they will not leave the package with no one home.

 
SEPARATE RAW FOOD ORDERS - If you are ordering both frozen raw food or bones and other, non-frozen items, you will need to place two separate orders. This will prevent the non-frozen items from being delayed until Tuesday.

Free shipping details.

FREE SHIPPING on All Orders $79 and Over

Flat Rate $6.99 Shipping on All Other Orders

Our goal is to get your pets the quality, natural products they deserve without any hassle. That’s why we have a simple to understand shipping policy:

  • Free Shipping on All Orders $79 and Over; Flat Rate $6.99 Shipping on All Other Orders (excluding Alaska, Hawaii, US Territories & International Orders)

It's just the products that you and your pet love at the prices you can afford. Our priority is the pet, not the postage.

Shipping Express?

For those items that your pet can't wait for, we offer guaranteed 2 Day Express and guaranteed Overnight Express shipping options. Simply select the appropriate option during check out for pricing. Please visit the Shipping & Returns tab on our Customer Care page to see express shipping times and details.

Shipping Internationally?

Are you shipping internationally, APO/FPO, or to an overseas territory? Please see our Shipping International page for more details.

International Shipping

Do you ship to my country?

For Canada and other destinations outside of the United States, please read this important information:

  1. You are responsible for clearing items through customs in your country and paying any applicable duties or taxes. We cannot provide documentation for clearing specific items through customs.
  2. We apologize, but we are unable to ship raw (frozen) foods or offer the Simplify Life automatic delivery program to International customers.
  3. The only shipping method we currently offer is Express Mail International, which has an estimated delivery time of 3 to 5 business days.  It is trackable and insured. We must wait 30 days before we can process a claim and send out a replacement if the package does not arrive within the expected time.
  4. You will receive a shipping rate quote from us through service@onlynaturalpet.com to finalize your order. Please make sure to enter our email address (service@onlynaturalpet.com) in your spam filter or address to ensure our message will reach you. Once you receive that quote, please make sure to reply to the email to confirm the shipment of your order.
  5. Please be sure to read our return policy.
  6. If you cannot find your country in the dropdown list, you may email us to ask if we can ship an order to you. Please send us an email and include your country, postal code, and a list of the items you would like to order. Please note we cannot ship to Australia or South Africa due to their strict customs regulations.
     

What are my payment choices?

International orders must be paid for with a credit card unless otherwise arranged by sending an email to service@onlynaturalpet.com. All orders are to be paid in US Dollars. If you send payment via Paypal at the time of ordering, you will need to send an additional payment to cover the shipping portion once we contact you with a formal quote.

What is the return policy?

Please click here for complete details regarding our return policy.

Location and Hours

Do you have a retail store?

Yes, our beautiful retail store is open for shopping so please stop by and visit us!

Here is a sampling of what you'll find:
  • Boulder's largest selection of natural pet supplies, including every major brand of dog and cat food.
  • Join our Natural Pet Parent program to receive quarterly rebates and qualify for other special sales and promotions. There's no cost to join!
  • A large variety of vitamins, supplements, and holistic remedies. If your pet has a health condition - including allergies, GI problems, stiff joints, or just old age - we've got a natural solution to help!
  • Treats to spoil your furry friend - from all meat treats to gourmet cookies to every tasty dog chew imaginable!
  • Toys, beds, collars, leashes outdoor gear, cat furniture, cat scratchers, and many more of the most stylish and eco-friendly hard goods that you won't find at the chain stores.
  • We're green all the way - we use biodegradable shopping bags, we use 100% wind-powered energy, we participate in Eco-Cycle's Zero Waste program, and we have a large selection of organic and hemp products.
  • We're a locally owned and operated independent business!

We are located on the northeast corner of 28th & Pearl in the Whole Foods shopping center, between Bicycle Village and Panda Express.  Our store address is 2100 28th Street #C1.  Please email us at boulderstore@onlynaturalpet.com.

If you live in the Denver, Colorado area you can order online and pick up your order at our Boulder store by selecting Boulder Store Pickup as your shipping method. You will receive an email when your package is ready to be picked up, usually within two business days.  The store pickup hours are between 9:00 AM to 8:00 PM Monday through Saturday and 10:00 AM to 7:00 PM on Sunday.  Your order will be pre-packaged and waiting for you once you receive your email notification that it is ready for pickup.  

You can reach us at 720-406-7475 to place an order over the phone.

Telephone Orders & Customer Service:

Monday through Friday: 7am - 5pm (Mountain Time)

We always offer you the lowest of the sale price, the price with a coupon code discount, or the Simplify Life automatic delivery price. You can tell which one applies because it will say "Sale Savings:" if the item is on sale and that is the lowest price, "Coupon Savings:" if you have applied a coupon code discount and that is the lowest price, or "SLP Savings:" if you have selected the Simplify Life automatic delivery program and that is the lowest price.

Special Offers at Special Prices!

Click the checkbox next to any items you would like below and we will add them to your order with no increase in your shipping cost.

Only Natural Pet EasyRaw Turkey 4 oz Trial Size

$1.99
$3.49
  • Made with real raw, freeze-dried turkey and dehydrated vegetables
  • Completely grain-free and rich in naturally occurring vitamins and minerals
  • All of the health benefits of a raw diet with the convenience of kibble
Save 43%!

Only Natural Pet Wild Salmon Bites 1.7 oz Bag

$2.99
$9.99
  • Made with real raw, freeze-dried wild caught salmon
  • Completely grain-free, high in protein and allergy-friendly
  • Delicious raw taste cat's love
Save 70%!

Only Natural Pet Pure Salmon Oil 8.75 oz Bottle

$6.49
$15.99
  • Packed with Omega-3 essential fatty acids, including EPA and DHA
  • Supports skin & coat, joint health, cardiovascular health and overall wellness
  • Comes in a recyclable aluminum bottle with an easy to administer pump included
Save 59%!

Only Natural Pet Pure Salmon Oil 8.75 oz Bottle

$6.49
$15.99
  • Packed with Omega-3 essential fatty acids, including EPA and DHA
  • Supports skin & coat, joint health, cardiovascular health and overall wellness
  • Comes in a recyclable aluminum bottle with an easy to administer pump included
Save 59%!
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