Privacy Policy  

What information do we collect?

• We only collect personally identifiable information from you when you voluntarily register on the site, place an order, request a catalog, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
• When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
• We may also collect information about gift recipients such as name, email address, and shipping address so that we can fulfill the gift purchase. The information we collect about gift recipients is used for purposes of sending the gift and will not be used for other purposes.
• Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.
• If you choose to use our referral service to tell a friend about our site, we will ask you for you and your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. We do not store this information, and use it for the sole purpose of sending this one-time email.

• To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To administer a contest, promotion, survey or other site feature.
• If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart, greet you by name, and facilitate signing into your account. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. These cookies do not contain personally identifiable information and the information collected is not tied to your personally identifiable information except to provide the services described here.

Some of our business partners use cookies on our website. We have no access to or control over these cookies. This privacy statement covers the use of cookies by this website only and does not cover the use of cookies by any advertisers.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service at 888-937-6677.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information except as outlined below. The term "outside parties" does not include Only Natural Pet Store.

• We use other third parties to provide services such as email delivery, website hosting, credit card processing, and catalog mailing. When you sign up for our email newsletter, place an order, or request a catalog, we will share your information as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose.
• We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
• We may release your name, mailing address, and purchase history to certain outside parties to be used for anonymous marketing analysis or to send you postal mail offers from other companies we believe you may be interested in receiving. You may opt-out of this marketing analysis and of receiving postal mail offers from outside parties by sending a request to service@onlynaturalpet.com or calling us at 888-937-6677.
• You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Your email address will not be sold, rented, or traded to an outside party. You will not receive email from an outside party as a result of providing your email address to us.
 
How can you opt-out, deactivate, or modify information you have provided to us?

To modify your e-mail subscriptions, please click here to be taken to our email subscription management page. There is also a link at the bottom of each email subscription communication with a link that will take you to this page. Please note that due to email production schedules you may receive any emails already in production.

If your personally identifiable information changes, you may click here to sign into your account and update it. You may also update your information, or if you no longer desire our service, deactivate it, by contacting us at service@onlynaturalpet.com or 888-937-6677. Please note that even if you deactivate your account, we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Security

The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our website, you can email us at service@onlynaturalpet.com.

Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Only Natural Pet Store is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization whose mission is to build user’s trust and confidence in the Internet by promoting the use of fair information practices. This privacy statement covers the website www.onlynaturalpet.com. Because this website wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.

If you have questions or concerns regarding this statement, you should first contact the customer care team at service@onlynaturalpet.com or 888-937-6677. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should contact TRUSTe at www.truste.org/consumers/watchdog_complaint.php. TRUSTe will then serve as a liaison with us to resolve your concerns.

Changes to our policy

If we decide to change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by other means. This policy was last modified on November 1, 2006.

Questions and Feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue, to service@onlynaturalpet.com. You may also call us at toll-free at 888-937-6677, or outside the United States and Canada at 720-406-7475, or write us at Only Natural Pet Store, 1840 Commerce Street, Suite F, Boulder, CO, 80301.

Online Policy Only

This online privacy policy applies only to information collected through our website at www.onlynaturalpet.com and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Your Consent

By using our site, you consent to our privacy policy.