Return Procedure: You may return any product for any reason within 60 days of receipt for a full store credit equal to the amount paid for the product (not including shipping charges). The store credit will be automatically applied to your next order. You must request a return authorization number by filling out our return request form or calling us at 888-937-6677 and pressing (3) for Credits & Returns. Please make sure to indicate your order number if possible, and the item(s) you wish to return. We will provide you with a return authorization number, which you must write on the outside of the package containing your returned item(s) and send to:
Only Natural Pet Store:
Only Natural Pet Store
5541 Central Ave, Suite 201
Boulder, CO 80301
Mis-shipment: If you have received an incorrect item, please fill out our return request form or call us at 888-937-6677 and press (3) for credits and returns. Please reference
your order number and we will provide instructions for returning the item and obtaining
the correct replacement. All items must be reported within the 60 day return policy
Exchanges: Ordered the wrong size or item? Simply place an order online for the correct item and return any item(s) that you do not want in their original condition following the instructions above.
Refused Delivery: If your order is refused upon delivery and returned to us, we will charge a restocking fee of $15 plus any return shipping charges. If your order is returned to us because of a mistake in the address that was entered by you, we will have to charge you for the return shipping charges (no mail receptacle, no apartment number, moved, etc.) Please note: if UPS is late due to UPS error we will assist in recouping a shipping refund from them for you, so please accept the late package instead of refusing it.
Cancelled Orders: Please be aware that we process orders the same day they are placed, so you may not be able to cancel your order after it is placed. If you request to cancel your order and it is boxed and waiting for pick up by the delivery service, you will be refunded the amount of the order less a restocking fee of $15.
Boulder Store Pickup: If you choose Boulder Store Pickup as your shipping option, you will receive an email when your order is ready. If your order is not picked up within two weeks, it will be restocked and you will be subject to a $15 restocking fee.
© 2013 Only Natural Pet Store LLC - All Rights Reserved
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