International Shipping

Do you ship to my country?

If you are located in or near Europe, we suggest that you order from our store in Germany at www.onlynaturalpet.eu By doing so you will be able to pay in Euros and you will save a lot of money on shipping charges. Although the product selection varies slightly from our U.S. store, you will find the same quality of natural products for cats and dogs from only reputable manufacturers that meet our strict requirements.

For Canada and other destinations outside of Europe, please read this important information:

You are responsible for clearing items through customs in your country and paying any applicable duties or taxes. We cannot provide documentation for clearing specific items through customs.
We apologize, but we are unable to ship raw (frozen) foods or offer the Simplify Life automatic delivery program to International customers.
The only shipping method we offer is Global Express Mail. Global Express has an estimated delivery time of 3 to 10 days. It is trackable and insured. We must wait 30 days before we can process a claim and send out a replacement if the package does not arrive within the expected time.
You will receive a shipping rate quote from us through service@onlynaturalpet.com to finalize your order. Please make sure to enter our email address (service@onlynaturalpet.com) in your spam filter so our message will reach to you. Once you receive that quote, please make sure to reply to the email to confirm the shipment of your order.
Please be sure to read our return policy.

What are my payment choices?

International orders must be paid for with a credit card unless otherwise arranged by sending an email to service@onlynaturalpet.com. All orders are to be paid in US Dollars. Please note that the total you receive when placing an order online does not include shipping charges. If you send payment via Paypal at the time of ordering, you will need to send an additional payment to cover the shipping portion once we contact you with a formal quote.