Order Status
To check the status of your order, please click the My Account link at the top of our web site
and choose View Orders. If the order status says "Closed", then the order
has shipped and you can click on the order number to view the tracking number.
If the order status says "Waiting Allocation", it has either not shipped or has
shipped partially. Click on the order number to see if there has been a
shipment on the order (at the bottom of the screen that opens up). Please also feel free to email us at service@onlynaturalpet.com or call us at 1-888-937-6677.
Once an order is placed it enters the shipping queue immediately and so it is not editable. If it is within 24 hours of placing your order, you may call us a 888-937-6677 to find out if there is still time to modify it.
To track your order, please click the My Account link at the top of our web site
and choose View Orders. Click on the order number, and a tracking number
will be listed if it shipped via UPS or via USPS Standard Priority Mail. Please also feel free to email us at service@onlynaturalpet.com or call us at 1-888-937-6677.
Click the My Account link at the top of our web site
and choose View Orders to track your order status. If the order status
says "Closed", then the order has shipped and you can click on the order number
to view the tracking number. If the order status says "Waiting
Allocation", it has either not shipped or has shipped partially. Click on
the order number to see if there has been a shipment on the order (at the bottom
of the screen that opens up). If the order displays a tracking
number, check with the shipper to confirm the transit status of the shipment.
If the shipper indicates that the order has been delivered, please contact customer service for assistance via email at service@onlynaturalpet.com or via phone at 888-937-6677.
Click the My Account link at the top of our web site to track your order status.
If the order status says "Waiting Allocation", then the item was backordered
because it was out of stock and will be delivered separately (at no additional cost to you
- see the following paragraph). If the order status says "Closed", then please contact customer service at service@onlynaturalpet.com or 1-888-937-6677
to let us know about the missing item and we will send it out immediately or
issue you a credit, whichever you prefer.
Backordered items will ship to you as soon as they are back in stock.
You should receive an email notifying you of the backordered items. You
will not be charged for the backordered items until they are shipped. The
shipping charges on your original and subsequent back order shipments will be
prorated based on weight. There will be no extra shipping charges added to
the original order amount as a result of the backorder.
Most backordered items are shipped within a few days, although occasionally if the manufacturer is out
of stock it will take longer. You can click the My Account
link at the top of our web site to check your order status and see if the backordered item has already shipped
- if the order status is "Closed", then the item is on it's way to you. The backordered item will be shipped via
UPS Ground or United States Postal Service. (If the shipment is less than 1 pound, First Class Mail, 1 to 2 pounds, Standard Priority Mail, more than 2 pounds, UPS Ground.)
Please note you will not be charged for backordered items until they are
shipped. The shipping charges on your original and subsequent back order
shipments will be prorated based on weight. There will be no extra
shipping charges added to the original order amount as a result of the
backorder.
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