Pricing and Billing

Do I have to pay sales tax?

You must pay sales tax if your order is being shipped to Colorado.

I have a question on my charges.

Click the My Account link at the top right hand side of our site to review your orders. You may compare your order history on our website with your financial records. If you have further questions or concerns, please contact us at service@onlynaturalpet.com for further assistance.

I need a copy of my receipt/invoice.

Click the My Account link at the top right hand side of our site to print invoices.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?

Your credit card will be authorized when placing your order, but it will not be charged until your order ships. If your order is sent in more that one shipment, your credit card will not be charged for the second shipment until it is shipped.