Dogs and cats have a set of solid molars and extremely strong jaws which enable them to crush and chew raw meaty chicken and turkey necks. Through the consumption of such poultry parts, cats and dogs are able to acquire an easily assimilated, natural form of calcium essential to their skeletal health. In addition, chicken and turkey necks offer an excellent method for dogs and cats to exercise their jaws, massage their gums and clean their teeth while consuming amino and essential fatty acids that promote a superior quality of health.

• 100% Human Grade
• Antibiotic & Hormone Free
• All Natural Vegetarian Fed

PLEASE NOTE:  See the Shipping Information section below for information and restrictions concerning the shipment of frozen raw food.

SHIPPING INFORMATION

There is a 4 pound minimum and $19 shipping surcharge on all frozen raw food and bones orders. Additional charges may apply for air express service or very large orders. Please read the following carefully:

• Special Packaging - All raw food and bones are shipped frozen in special styrofoam-lined boxes with dry ice. The shipping surcharge is to cover the cost of the dry ice and special packaging. Please click here to read about our box recycling program.
• Tuesday Shipping - All frozen raw orders will ship Tuesday. To ensure that we have adequate stock to fill your order, please place your order by midnight Sunday. Orders placed on Mondays will be filled on a first come, first served basis as long as adequate stock is available - if they cannot be filled the order will remain for the following Tuesday. Orders placed on Tuesdays will ship the following Tuesday.
• UPS Ground Service - The least expensive shipping method is UPS Ground service. Delivery time frames vary depending on the state shipped to, but in most cases your delivery will be on Friday. To be sure of your delivery date, please refer to the tracking information available in the shipping confirmation email that you will receive on Tuesday.  We will upgrade your order to 3 Day Select service at our expense if you are in an area that is greater than a 3 Day shipping time.  We strongly recommend upgrading to UPS 2nd Day Air if you will not be available to receive your order and place it in the freezer at the time of delivery (we cannot offer refunds on thawed food that sits outside after delivery).
• UPS Express Service - We do offer Next Day Air Saver, 2nd Day Air and 3 Day Select.  We encourage express service if you are unable to accept your food at the time of delivery. Alaska, Hawaii and Puerto Rico must use 2nd Day or Next Day.
• Mutliple Box Surcharge - Some orders weighing over 20 pounds must be shipped in more than one box and will be subject to additional shipping surcharges. Not all orders over 20 pounds will need to be sent in multiple boxes, and if this applies to your order we will notify you before processing it so that you can make adjustments if desired. In general, bones, medallions, and patties tend to take more room. As a guideline, the maximum a box will hold of each type of food is 34 x 1 lb chubs or 8 x 3 lb medallions or 6 x 6 lb patties or 2 x 25 lb boxes of dinner bars.
• Delivery Instructions - Please ship to an address where someone will be available to accept the order. If this is not possible, please leave a note for the UPS delivery person on the scheduled day of delivery with instructions on where to leave it (that is not in the hot sun). The food will only stay frozen for up to 3 days from shipment, so if it is not able to be delivered or it sits outside after delivery, there is a possibility that the food will begin to thaw. We cannot accept returns or offer refunds for orders that are unable to be delivered or that sit outside after delivery. We are unable to send frozen raw food orders with "Shipper Release", so please leave your delivery driver a note if you think they may not leave the package with no one home.

SEPARATE RAW FOOD ORDERS - If you are ordering both frozen raw food or bones and other, non-frozen items, you will need to place two separate orders. This will prevent the non-frozen items from being delayed until Tuesday and from being subject to extra shipping charges.