Only Natural Pet Store's Simplify Life Automatic Delivery Program is the most convenient way to buy all of your favorite natural pet foods, treats, and supplements.
Save up to 15% and have them delivered right to your door just when you need them! No more trips to the store, no more running out of food, no more reminder notes – your pet's food, treats and supplements always arrive just when you need them. Simplify Life orders feature Free Shipping on qualified items (details). Save 15% on all Only Natural Pet brand products Save 10% on all other branded items
"I just want to let you know how wonderful the Only Natural Pet Store simplify life ordering is. It is easy to use, easy to change, shipments arrive on time. Absolutely fabulous. I was sort of afraid to try the simplify life program because I really didn't know how fast we went through a bag of cat food. But I have been able to adjust and tweak the timing. If I have more food left and a shipment is coming soon, I can just change the date of the next shipment. Or if I am running out, I can move up the date of the next shipment. It's great. I emailed because I am so happy (and surprised, I guess) that the web site works perfectly! Shipments are easy to schedule and change. Thanks."
- Michele, Allentown, PA
2. Look for the "Simplify Life Auto Delivery" option and choose the circle next to the discounted price (indicated by the first red arrow in the image below).
3. Select the interval you would like your products delivered at by using the "Ship Now & Every:" dropdown menu (indicated by the second red arrow in the image below). Choose any interval from 2 weeks to 20 weeks! Don't worry about getting the frequency exactly right; just use your best guess. You can always change the frequency, accelerate or postpone a delivery, temporarily suspend delivery, or completely cancel the deliveries.
4. Click the orange "Add +" button. Do this for all the items you would like to receive, and then go through the normal checkout process. Your first order will ship immediately, and subsequent orders will be processed according to the weekly frequency you choose.
Please Note: If you choose an Express shipping method (for example 2nd Day Air) for your initial order, your account will be set up with that as the default shipping method for future orders. At any time after your first order ships, you can log in to your account and change the shipping method, or you can reply to your first Pre-Order Notification email for the next order and we can update the shipping method for you.
How to Save on Shipping
We intend to continue growing the program's many rewards. Please let us know what improvements would benefit you by emailing us your ideas at firstname.lastname@example.org.
How We Communicate:
If you have a spam filter, make sure to add us to your address book or safe senders list! We send pre-order notifications from email@example.com and all other order and program communication from firstname.lastname@example.org.
For every scheduled order you will receive an email four days ahead of time with a list of the items scheduled to ship. You have until midnight MST the day before to make changes online via the My Account link, or until 5 PM MST to contact us by phone to make the changes for you.
IT IS VERY IMPORTANT THAT YOU READ THE PRE-ORDER EMAILS! They let you ensure you are receiving the correct items and quantities, the shipping method is correct and address are correct, and the correct credit card will be charged. Although rare, we do communicate about any backordered items in this email as well.
Occasionally an item may have a delay, and when we are aware of the delay from the vendor we will notify you in your pre-order email. If the back ordered item is the only item on the order, the Next Order Date will be advanced by one week. If there are other items on your order that are available to ship, the Next Order Date will advance along with the other items by the weekly interval you have chosen (in other words, it will be skipped for that order).
Please check the pricing on your pre-orders. We only pass on price changes when a vendor has increased their prices to us. We try to notify you via email on large food brands and treats, but occasionally, our notice from the vendor on the change does not meet the timing.
Order Confirmation and Tracking
On the day your order is processed you will receive an email receipt. When it is shipped you will receive another email with information on the expected delivery date and a link to track the shipment.
Problems Processing Your Order
Occasionally, credit cards expire, decline, change, or get cancelled and you forget to notify us in your busy life! We understand, and we will still allow the system to generate your order, but you will receive an email reminder that there has been a problem and we need your help to fix and confirm so you will not be delayed further.
Expiring Credit Cards
About 1-2 weeks prior to your credit card on file expiring, you will receive a courtesy reminder to update the card's expiration date or enter a new card in the Simplify Life portion of your account.
If you have any questions about the Simplify Life Program, or any other questions or concerns, please don't hesitate to call us at 888-937-6677 or email us at email@example.com.
We will look forward to providing you and your animal companion the best in customer service and natural pet supplies... naturally!