We're dedicated to your pets (and ours!). We understand their needs and strive to deliver the best customer care imaginable; this means real, compassionate voices on the phone, real time updates on order placements & shipment, and the willingness to spend time helping you think through the best products for your pets. We care for you so you can care for your pets.
The strongest relationships are those built on trust. You can trust us to always be honest and transparent in every aspect of our business, from straightforward policies to fully disclosed ingredients. Your pets are always authentic; so are we.
Your money should be spent on the quality products your pets need, not on getting them to your door. That’s why we offer FREE SHIPPING on all orders $69 or more and a flat rate of $6.99 on everything else. Our priority is the pet, not the postage.
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We always offer you the lowest of the sale price, the price with a coupon code discount, or the Auto Delivery price. You can tell which one applies because it will say "Sale Savings:" if the item is on sale and that is the lowest price, "Coupon Savings:" if you have applied a coupon code discount and that is the lowest price, or "Auto Delivery Savings:" if you selected Auto Delivery and that is the lowest price.