To check the status of your order, please click the Order Status link in the Help menu at the top of our website and enter the order number and your last name. Alternatively, you may click on the My Account link in the Help menu at the top of our web site, sign in with your email and password, and click on the Track Order or Order History link. If the order status says "Shipped", then the order has shipped and you can view the tracking number on the order status page. If the order status says "Processing", it has either not shipped or has shipped partially. If the order has shipped partially, there will be a tracking number available for the first shipment. If the order status says "Waiting Payment" then the order is holding pending the receipt of your check or money order. Please also feel free to email us at service@onlynaturalpet.com or call us at 1-888-937-6677.
Once an order is placed it enters the shipping queue immediately and so it is not editable. If it is within 24 hours of placing your order, you may call us at 888-937-6677 to find out if there is still time to modify it.
To track your order, please click the Order Status link in the Help menu at the top of our website and enter the order number and your last name. Alternatively, you may click on the My Account link in the Help menu at the top of our web site, sign in with your email and password, and click on the Track Order or Order History link. If the order status says "Shipped", then the order has shipped and you can view the tracking number on the order status page. Please also feel free to email us at service@onlynaturalpet.com or call us at 1-888-937-6677.
Please click the Order Status link in the Help menu at the top of our website and enter the order number and your last name. Alternatively, you may click on the My Account link in the Help menu at the top of our web site, sign in with your email and password, and click on the Track Order or Order History link. If the order status says "Processing", then the item was backordered because it was out of stock and will be delivered separately (at no additional cost to you - see the following paragraph). If the order status says "Shipped", then please contact customer service at service@onlynaturalpet.com or 1-888-937-6677 to let us know about the missing item and we will send it out immediately or issue you a credit, whichever you prefer.
Backordered items will ship to you as soon as they are back in stock. You should receive an email notifying you of the backordered items. You will not be charged for the backordered items until they are shipped. The shipping charges on your original and subsequent back order shipments will be prorated based on weight. There will be no extra shipping charges added to the original order amount as a result of the backorder.
Most backordered items are shipped within a few days, although occasionally if the manufacturer is out of stock it will take longer. You can click the Order Status or My Account link in the Help menu at the top of our web site to check your order status and see if the backordered item has already shipped - if the order status is "Shipped", then the item is on it's way to you. The backordered item will be shipped via UPS Ground, Post Office Priority Mail, or Parcel Post.
Please note you will not be charged for backordered items until they are shipped. The shipping charges on your original and subsequent back order shipments will be prorated based on weight. There will be no extra shipping charges added to the original order amount as a result of the backorder.
Click the My Account link in the Help menu at the top of our site and sign in with your email address and password to edit your account information. You may also email us at service@onlynaturalpet.com or call us at 888-937-6677.
Click the My Account link in the Help menu at the top of our site. Enter your email address and click the link below that says "click here". That will send an email message to you with your password.
Our beautiful retail store is open for shopping and online order pick up in Boulder, Colorado.
If placing your order online, when you enter a Colorado shipping address you will be given the option of "Customer Pickup" as a delivery method, and the shipping charges will be zero. You will receive an email when your order is ready to be picked up at the store, which is usually within one business day. Our retail store pickup hours are between 9:00 AM to 8:30 PM Monday through Saturday and 10:00 AM to 7:00 PM on Sunday. We are located in Boulder on the northeast corner of 28th & Pearl in the Whole Foods shopping center, between Bicycle Village and Panda Express. Your order will be pre-packaged and waiting for you. You can also place an order by phone by calling us at 720-406-7475. You will receive an email when your order is ready to be picked up at the store, which is usually within one business day. Please make sure to pick up your order within one week of email receipt or your order will be cancelled, restocked, and payment refunded.
You can preview your shipping charges by viewing your your shopping cart, entering your zip code, and clicking the Calculate button. Actual shipping charges are automatically calculated prior to submitting your payment information. On the Checkout page you will be offered Shipping Method choices and their prices.
We strive to ship same day or next business day and most items are always in stock and will ship within one to three business days of the order. Occasionally an item will be out of stock and may take up to one week to ship, although it is usually not more than several days. If an item will be out of stock for longer than one to three business days, we will notify you and, if applicable, ship the other items on your order immediately. The out of stock item will be shipped promptly when it is back in stock via UPS Ground, Post Office Priority Mail, or Parcel Post.
If you choose an air express shipping method like Overnight Delivery, 2 Day, or 3 Day Delivery, your order will ship the same day if placed before noon Mountain Standard Time. If some items on the order are out of stock, we will ship what is available immediately, and the remaining items will be shipped when they are back in stock via UPS Ground, Post Office Priority Mail, or Parcel Post.
If you want to check item availability and shipping time, please call us at 1-888-937-6677 or email us at service@onlynaturalpet.com. After placing your order, you may click the Order Status link at the top of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped, and tracking information will be available in the order status area within 24-48 hours of shipment.
Following is information regarding estimated delivery times for the various shipping methods that we offer. All packages are left without obtaining a signature, although the delivery company's driver may decide not to leave a package if they feel there is a risk it might be stolen.
Shipping Options
Ship Method:
Shipping Schedule:
Following is information regarding estimated delivery times for the various shipping methods that we offer:
International: We ship via USPS Express International (postal service). Service is available to most locations outside the US and noted in the Country drop-down box. Delivery time varies by country; usually 4 to 10 days to Canada.
UPS Ground Delivery Time From Boulder, Colorado
Please click here for information on returning an item.
If you feel that you have received the wrong item, please send an email to service@onlynaturalpet.com referencing the order number within 72 hours of receiving the product and we will provide you with instructions for returning it and receiving the correct replacement.
Please click here for complete details regarding our return policy.
There is a 4 pound minimum and $9.95 shipping surcharge on all frozen raw food and bones orders. Additional charges may apply for air express service or very large orders. Please read the following carefully:
SEPARATE RAW FOOD ORDERS - If you are ordering both frozen raw food or bones and other, non-frozen items, you will need to place two separate orders. This will prevent the non-frozen items from being delayed until Tuesday and from being subject to extra shipping charges.
Enjoy FREE SHIPPING on qualifying items when you order $69 or more of them! The types of items that qualify for free shipping include:
Look for this icon on the product page that indicate items that are eligible for free shipping.
When you have $69 or more of qualifying products in your shopping cart, the free shipping coupon code will be automatically applied. If you have non-qualifying items in your cart also, the shipping method will display as "Partial Free Shipping" and the shipping charges will be for the non-qualifying items only.
If you are located in or near Europe, we suggest that you order from our store in Germany at www.onlynaturalpet.eu By doing so you will be able to pay in Euros and you will save a lot of money on shipping charges. Although the product selection varies slightly from our U.S. store, you will find the same quality of natural products for cats and dogs from only reputable manufacturers that meet our strict requirements.
For Canada and other destinations outside of Europe, please read this important information:
International orders must be paid for with a credit card unless otherwise arranged by sending an email to service@onlynaturalpet.com. All orders are to be paid in US Dollars. If you send payment via Paypal at the time of ordering, you will need to send an additional payment to cover the shipping portion once we contact you with a formal quote.
Yes, our beautiful retail store is open for shopping so please stop by and visit us!
We are located on the northeast corner of 28th & Pearl in the Whole Foods shopping center, between Bicycle Village and Panda Express. Our store address is 2100 28th Street #C1. Please boulderstore@onlynaturalpet.com
If you live in the Denver, Colorado area you can order online and pick up your order at our Boulder store by selecting Boulder Store Pickup as your shipping method. You will receive an email when your package is ready to be picked up, usually within two business days. The store pickup hours are between 9:00 AM to 8:00 PM Monday through Saturday and 10:00 AM to 7:00 PM on Sunday. Your order will be pre-packaged and waiting for you once you receive your email notification that it is ready for pickup.
You can reach us at 720-406-7475 to place an order over the phone.
We always offer you the lowest of the sale price, the price with a coupon code discount, or the Simplify Life automatic delivery price. You can tell which one applies because it will say "Sale Savings:" if the item is on sale and that is the lowest price, "Coupon Savings:" if you have applied a coupon code discount and that is the lowest price, or "SLP Savings:" if you have selected the Simplify Life automatic delivery program and that is the lowest price.