FAQs

Below are some of the questions we hear the most. Don’t see your question? Reach out to us anytime via phone, email, or chat.
If you can't find the nutritional facts of a product on the website, you can request that information by contacting our Customer Care Team. They'll just have to sniff out the information, so please be patient as they find it for you!
Max Coupon Value: $35. Offer valid on onlynaturalpet.com only while supplies last - not valid at retail stores. Sales and coupons cannot be combined, applied to previous purchases, used in conjunction with existing Auto Delivery discounts. Additional shipping charges may apply for 2nd Day Delivery, Freight/Special Handling (orders over 140 lbs), Hawaii, Alaska, US PO Boxes and US FPO/APO addresses where service is available.

Of course, log in to your account by clicking on the person icon in the upper right corner of the website or clicking here: My Account. From your account page, click on Auto Delivery and you will see Subscriptions in the dropdown. From there, your options are to: Edit, Change Date, Send Now, Skip, Cancel, Pause, Add Products, Change Billing, Change Shipping, or Reactivate Past Subscriptions. 

 

Click on the person icon in the upper right corner of the site and log in to your account. You can also click here: My Account. From here you can manage your addresses, reset your password, look at your order history, add to your wishlist and manage your subscriptions.

You may also email us at service@onlynaturalpet.com or call us at 888-937-6677 M-F 9am - 7pm EST.

 

Click on My Account or click on the person icon at the top right of our site to sign in to your account. From the login page, click on the link that says "Forgot your password?" An email with a reset password link will be sent to you. 

Please Note: If you had an account with us prior to 7/31/19, you will need to reactivate your old account by clicking on the "Don't have an account? Create One >" link at the bottom of the account login page.  

*Don't worry, once you have created a new account with a new password, all your Order History information will be available in your new account.

Yes!  We offer free shipping on all orders $49 and over in the lower 48-states. PO Boxes Excluded.  There is a flat shipping rate of $4.95 per order below $49. So go ahead and add that extra bag of treats to your order - you'll save the $4.95 shipping cost.

Additional shipping charges may apply for 2nd Day Delivery, Freight/Special Handling (orders over 100 lbs), Hawaii, Alaska, Puerto Rico, US PO Boxes and US FPO/APO addresses where service is available.

Once an order is placed it enters the shipping queue immediately and cannot be changed online.  If your order was placed within 24 hours, you may call us at 888-937-6677 to find out if there is still time to modify it.
Return any product for any reason within 60 days of receipt for a refund equal to the amount paid for the product (not including shipping charges). The refund will be issued back to the original method of payment. As a policy, Only Natural Pet does not cover the cost of return shipping. However, you are welcome to return your package in the manner that is most convenient for you. Please contact customer care at service@onlynaturalpet.com or 888.937.6677 Mon-Fri 9AM-7PM EST to request a refund.

Shelter/Charity Program - Lets make pets happier and healthier together! If you are interested please email taxexempt@onlynaturalpet.com

Provide a short description of your program and needs

  • Company/Organization Name
  • Name of primary purchaser
  • Address (including city, state, and zip)
  • email address (used to create your account)
  • Organization type (non-profit, government, etc.)
  • Exemption certificate or other proof of exempt status

Discounts Available; Subject to approval and local laws

Resale/International: If you are interested in resale programs please email taxexempt@onlynaturalpet.com

Provide a short description of your program and needs

  • Company/Organization Name
  • Name of primary purchaser
  • Address (including city, state, and zip)
  • email address (used to create your account)
  • Organization type (individual, LLC, corporation.)
  • Exemption certificate or other proof of exempt status – if applies

Discounts Available; Subject to approval and local laws

Fine Print:

Rebates will not be earned on wholesale, resale, international or taxes paid for those that qualify.

The appropriate state and local tax rate will be charged based on the price of the purchased products and, where required by law, on shipping and handling charges.

Sales Tax-Exempt Customers: Tax exempt purchases can only be made when paid for directly with funds of the organization. Any personal purchases are required to be made using a separate account and e-mail address.

Any order being shipped to a destination outside of the United States may be subject to import duties and taxes that are not collected during Checkout. When placing an orders you are considered the importer of record and must comply with all applicable laws and regulations. Charges for duties, taxes and the carrier's collection fee are in addition to your shipping charge and must be paid by you. You should contact your local customs office for further information