FAQ

Once an order is placed it enters the shipping queue immediately and cannot be changed online.  If your order was placed within 24 hours, you may call us at 888-937-6677 to find out if there is still time to modify it.
Of course! Please contact customer care at service@onlynaturalpet.com or 888.937.6677 Mon-Fri 9AM-7PM EST for instructions.
Return any product for any reason within 60 days of receipt for a refund equal to the amount paid for the product (not including shipping charges). The refund will be issued back to the original method of payment. Contact customer care at service@onlynaturalpet.com or 888.937.6677 Mon-Fri 9AM-7PM EST to request a refund.