Below are some of the questions we hear the most. Don’t see your question? Reach out to us anytime via phone, email, or chat.

Yes!  We offer free shipping on all orders $49 and over in the lower 48-states. PO Boxes Excluded.  There is a flat shipping rate of $4.95 per order below $49. So go ahead and add that extra bag of treats to your order - you'll save the $4.95 shipping cost.

Additional shipping charges may apply for 2nd Day Delivery, Freight/Special Handling (orders over 100 lbs), Hawaii, Alaska, Puerto Rico, US PO Boxes and US FPO/APO addresses where service is available.

We strive to delivery our products in the fastest, most eco-friendly way. Because we care about our pets and our environment, every order is shipped 100% Carbon Neutral. We carefully track every order we ship and pay for carbon offsets in partnership with www.carbonfund.org.

There is a flat rate shipping fee of $4.95 on all orders under $49 and FREE SHIPPING on orders $49 and above in the 48 Contiguous United States - street address required. So go ahead and make your pet HAPPY by adding that extra bag of treats to your order!

Additional shipping charges may apply for 2nd Day Delivery, Freight/Special Handling (orders over 150 lbs), Hawaii, Alaska, US PO Boxes, US FPO/APO address where service is available. 

Standard Shipping - 2 to 6 Business Days
Two Day Delivery - excludes holidays and weekends, and not eligible for Free Shipping.

Po Boxes - non-street address locations are not eligible for Free Shipping. 

U.S.Territories and Military APO/FPO addresses - Please allow additional time for orders shipped to these addresses. APO/FPO orders are limited to 70 lbs and not eligible for Free Shipping

Canada and International - Unfortunately we don't currently ship today outside the USA. 

As of July 2019 we no longer offer the option to place orders online and pick up in our Boulder or Greenwood Village Stores. We hope to have this feature return to the website soon. If you have any questions please give us a call or speak with any of our team members in your local store.