FAQ

We 100% guarantee any purchase at Only Natural Pet. Return any product for any reason within 60 days of receipt for a refund equal to the amount paid for the product (not including shipping charges). The refund will be issued back to the original method of payment.

A properly snug harness, pack, or collar should mean you can fit only two fingers between your pet and the product at any point.

Start with the product loose, so it is easy to slip on your pet, then tighten once it’s on.

Your product may be the improper size or improperly fitted if you see any of the following:

  1. Losing fur around harness area
  2. Chafing around harness area
  3. Wiggling free
  4. Back piece of harness rotating to sides
  5. Dog strongly resisting walking

It is important to refer to the size chart for each specific brand to find their sizing requirements. Below is a short guide to measuring your pet.

  1. Chest: Measure around the body of the dog with a flexible cloth tape measure. You should be starting at the bottom of the rib cage and going up and over the back and then back down to where you started.
  2. Neck: Wrap the tape around the thickest part of your Pet’s neck and take that measurement. The part right on top of his shoulders, not where he would normally wear his collar which is narrower.
  3. Weight: While chest and neck measurements are the most accurate ways to fit a dog, many harness companies use weight to guide sizing. If you’re having trouble getting your furry friend on the scale, weigh yourself first, then pick up your pet and weigh the two of you together. The difference will be the weight of your pet.

Since the EasyDefense Tag does not use electromagnetic energy, there is no danger or harm to your pet if they have a microchip. Additionally, the effectiveness of neither the EasyDefense Tag nor the microchip will be compromised.

Since the level of electricity utilized in shock collars and electric/invisible fences can affect your pet's biological system and compromise their immune health, we do not recommend using the EasyDefense Tag if your pet wears a shock collar or is around an electric or invisible fence.

No, since the EasyDefense Tag is a repellent, it is not an appropriate solution to treat an existing infestation on its own. If your house or your pet is already infested with fleas, wash your pet with our EasyDefense Flea & Tick Shampoo before attaching the EasyDefense Tag and vacuum indoor areas thoroughly. Next, treat your pet, your floors, your pet's furniture, and any other infested furniture with Only Natural Pet All-in-One Flea Remedy to help eradicate the fleas and their larvae.
The metal tag contains silicon dioxide particles that are encoded with frequencies that the tag then emits over time. These frequencies are annoying to pests, so they stay away from the pet wearing the tag. The tag is also encoded with frequencies that will synchronize with your pet's own unique biological frequency, which helps to support their immune system. This is why the tag must be kept on or near the pet at all times, and why it takes a few weeks for it to reach maximum effectiveness. A strong immune system is part of a strong defense against pests, because pests are more attracted to animals with a weaker immune system.

The EasyDefense Tag lasts 1 year when attached and used as directed. 

Your pet is protected from fleas, ticks and mosquitoes when wearing the tag so it is important to keep the tag on your pet's collar and the collar on your pet in order for the tag to work. You may remove the collar with the tag at night if you keep it in your pet's bed next to them. After the initial "activation" phase is complete (the first 3-4 weeks) the collar with the tag can be removed for very short amounts of time (for example, a bath) but should be put back on your pet immediately afterwards.

The EasyDefense Tag will not be harmed by normal wear and tear but in order to maintain effectiveness, occasionally rinse the tag with water only to remove the dirt and oils that may build up on the tag.

The EasyDefense Tag is waterproof. However, just make sure that during the initial "activation" phase (the first 4 weeks) that you remove the tag during baths and long swims. After that 4 week period is over it is fine to leave the tag on while your pet is in the water.

Your rebate is calculated quarterly and distributed in January, April, July & October. You will receive an email announcing your rebate amount at the beginning of each Rebate redemption period.

Accrual Period: Jan 1 - Mar 31 | Redemption Period: Apr 15 - May 15

Accrual Period: Apr 1 - Jun 30 | Redemption Period: Jul 15 - Aug 15

Accrual Period: Jul 1 - Sep 30 | Redemption Period: Oct 15 - Nov 15

Accrual Period: Oct 1 - Dec 31 | Redemption Period: Jan 15 - Feb 15

You receive a 5% on all Only Natural Pet brand products, and 2.5% on products from all other brands. All purchases qualify for a rebate, including sale items, discounts, and Auto Delivery orders. 

Of course, log in to your account by clicking on the person icon in the upper right corner of the website or clicking here: My Account. From your account page, click on Manage Subscriptions and you will see a list of your products on subscription. 

Your options are to: Edit, Swap, Skip, Ship Now, and Cancel. 

 

All frozen items are carefully packed in special boxes with dry ice and shipped via FedEx 2-Day or Ground based on distance. Additional Charges May Apply

Please Note: Frozen items are shipped separately from non-frozen items on Tuesdays to ensure that they arrive safely rather than risking shipping delays and thawing over the weekend. Frozen Items are not eligible for Free Shipping.

Click on the person icon in the upper right corner of the site and log in to your account. You can also click here: My Account. From here you can manage your addresses, reset your password, look at your order history or wishlist and manage subscriptions.

You may also email us at service@onlynaturalpet.com or call us at 888-937-6677.

Please Note: If you had an account with us prior to 7/31/19, you will need to reactivate your old account by clicking on the "Don't have an account? Create One >" link at the bottom of the account login page.  

*Don't worry, once you have created a new account with a new password, all your Order History information will be available in your new account. 

Click on My Account or click on the person icon at the top right of our site to sign in to your account. From the login page, click on the link that says "Forgot your password?" An email with a reset password link will be sent to you. 

Please Note: If you had an account with us prior to 7/31/19, you will need to reactivate your old account by clicking on the "Don't have an account? Create One >" link at the bottom of the account login page.  

*Don't worry, once you have created a new account with a new password, all your Order History information will be available in your new account.

Rebates are issued quarterly on the 15th of the month in April, July, October and January. They expire 30 days after they are issued. We'll send you an email with your rebate amount when they go live.  

All orders placed, including Auto Delivery are eligible for rebate %. However, your quarterly rebate can't be automatically applied to a current Auto Delivery. Most customers consider an extra small purchase with their rebate to take advantage of the rebate program. .

At Only Natural Pet, we believe business can be a force for good. Our zero-waste initiative, use of 100% renewable energy, carbon-free shipping and Carbon Neutral Certified products are just part of our commitment to reducing our carbon pawprint.

Only Natural Pet cares about the planet, which is why we’re constantly working to reduce our carbon pawprint.

  • 100% wind powered
  • Zero Waste facility and shipping practices
  • Founding member of the Pet Sustainability Coalition (petsustainability.org)
  • Carbon Neutral certified products
  • Support sustainable farming practices
Yes!  We offer free shipping on all orders $49 and over in the lower 48-states. PO Boxes Excluded.  There is a flat shipping rate of $4.95 per order below $49. So go ahead and add that extra bag of treats to your order - you'll save the $4.95 shipping cost.
We strive to delivery our products in the fastest, most eco-friendly way. Because we care about our pets and our environment, every order is shipped 100% Carbon Neutral. We carefully track every order we ship and pay for carbon offsets in partnership with www.carbonfund.org.
Founded in 2004 and based in Boulder Colorado we’ve been selling natural pet products since long before it was fashionable. We are committed to selecting, developing, selling and supporting natural pet products that meet our strict standards for health and safety while being dedicated to considering the environment, our employees and our communities in all aspects of our operations.
We're proud to be the first pet food and treat company in North America to become a Certified B Corporation. B Corporations are leaders of the global movement of people using business as a force for good™. Unlike traditional corporations, Certified B Corporations are legally required to consider the impact of their decisions not only on their shareholders, but also on their stakeholders, including: workers, suppliers, community, customers, and the environment.

Our process puts pets first by looking at their unique biological needs before selecting premium, human-quality ingredients that support their health and happiness the natural way.

There are many ingredients that can be put into pet products that are not permitted in human products. In fact, this is the basis of how many conventional pet companies operate. They look for cheap, abundant by-products that cannot be used in human food because they are not healthy or are not suitable for human consumption and find creative ways to use them in pet food and supplies.

While pets might love leftovers from our plate, we think they deserve better than leftovers from commercial manufacturing. That’s why we’ve flipped the process for Only Natural Pet products. First, we examine the biological needs of pets. Then, working with our holistic veterinarian, we select only premium, natural ingredients that are suitable for human consumption to make products that support pets’ well-being both inside and out.

Once an order is placed it enters the shipping queue immediately and cannot be changed online.  If your order was placed within 24 hours, you may call us at 888-937-6677 to find out if there is still time to modify it.

There is a flat rate shipping fee of $4.95 on all orders under $49 and FREE SHIPPING on orders $49 and above in the 48 Contiguous United States - street address required. So go ahead and make your pet HAPPY by adding that extra bag of treats to your order!

Additional shipping charges may apply for 2nd Day Delivery, Frozen Items, Freight/Special Handling(orders over 150 lbs), Hawaii, Alaska, US PO Boxes, US FPO/APO address where service is available. 

Standard Shipping - 2 to 6 Business Days
 
Two Day Delivery - excludes holidays and weekends, and not eligible for Free Shipping.

Po Boxes - non-street address locations are not eligible for Free Shipping. 

U.S.Territories and Military APO/FPO addresses - Please allow additional time for orders shipped to these addresses. APO/FPO orders are limited to 70 lbs and not eligible for Free Shipping

Canada and International - Unfortunately we don't currently ship today outside the USA. 

As of July 2019 we no longer offer the option to place orders online and pick up in our Boulder or Greenwood Village Stores. We hope to have this feature return to the website soon. If you have any questions please give us a call or speak with any of our team members in your local store. 

 

In certain circumstances a cancellation may be possible, however please be aware that we process orders the same day they are placed, so you may need to request a return or exchange instead.

 

Of course! Please contact customer care at service@onlynaturalpet.com or 888.937.6677 Mon-Fri 9AM-7PM EST for instructions.
Return any product for any reason within 60 days of receipt for a refund equal to the amount paid for the product (not including shipping charges). The refund will be issued back to the original method of payment. Contact customer care at service@onlynaturalpet.com or 888.937.6677 Mon-Fri 9AM-7PM EST to request a refund.
Absolutely - Yes! Believe it or not, many pet products contain ingredients with known health risks in addition to unnecessary and inappropriate fillers. At Only Natural Pet, every product and ingredient is scrutinized for health and safety. We have a comprehensive list of ingredients that we consider "unacceptable" and will not add to our consumables or topical products. 

The amount of CBD you should give your cat or dog depends on a few different aspects such as how big your pet is, how old your pet is, what you are using CBD to treat, and ultimately what is recommended by the product itself. Many products will have dosage recommendations on the label to ensure your cat or dog is getting the right amount. If this is not present, we recommend visiting your veterinarian to ensure you are doing everything properly.

Shop all of our CBD oil & treats for cats and CBD oil & treats for dogs.

CBD oil for cats and dogs is a 100% natural substance that works with the body. It will not get your pets “high” and there is no know documented overdoses. There is still a possibility of giving you pet too much which can lead to illness related to vomiting and diarrhea. We recommend you speak to your veterinarian before administering CBD products.

Shop all of our CBD oil & treats for cats and CBD oil & treats for dogs.

CBD or cannabidiol is a compound found in the hemp plant and is classified as a cannabinoid as a general term. CBD can come in the form of a tincture as an oil, in a product such as a coconut or salmon oil as an additive, or in a treat. There are many benefits to CBD and many of these have been studied in recent years proven to be true, some, however, are still being tested and are not fully discovered yet.

Shop all of our CBD oil & treats for cats and CBD oil & treats for dogs.