FAQs

Below are some of the questions we hear the most. Don’t see your question? Reach out to us anytime via phone, email, or chat.

Yes, Raw Toppers are not just for topping dog food. They can also be used as a high-value treat during training, a nutritious addition to homemade meals, or stuffed into puzzle toys for hours of entertaining. Even cats have been known to enjoy the taste and texture! Their versatility makes them a great addition to any feeding routine.

Store Raw Toppers in a cool, dry place, and ensure the package is sealed tightly after each use to maintain freshness. When stored properly, freeze-dried raw toppers are shelf stable and can last until the expiration date on the package, 18 months from the manufacture date.

Only Natural Pet Raw Toppers have a crunchy texture when dry. They can be served as is or rehydrated with bone broth or water to provide a softer consistency, making them versatile for different dietary preferences or needs of pets.

Using freeze-dried raw food as a dog food topper can enhance your dog’s diet with raw nutrition without the mess and hassle of traditional raw diets. It’s a convenient way to provide your dog with added protein, increased palatability, and the nutritional benefits of raw ingredients.

The best topper for dog food is one that adds nutritional value while enticing your dog to eat. Freeze-dried raw food toppers, like Only Natural Pet RawToppers, are an excellent choice as they offer high-quality protein and essential nutrients in a tasty, convenient form.

Due to the rising cost of shipping on these heavy items, from time to time we have may need to recurring discount in our Auto Delivery Program. These rare changes allow us to remain competitive on everyday pricing. Along with the Only Natural Pet Rebate Program for up to 5% store credit on each purchase - we remain confident we are providing our most loyal customers with an exceptional value. 

2022 - National Brand changes to Taste of the Wild, Stella & Chewy's and ZIwi at their request to follow certain national policies.

2023 - National Brand changes to Orijen and Acana at their request to follow certain national policies.

2024 - All brands canned or wet food on Auto Delivery changes to re-occuring discount on all canned and wet products. National Brand Change at their request to follow certain naitonal polices at Open Farm. Only Natural Pet changes to PowerFood Dry Food, MaxMeat Complete and Balanced Air-Dried(Treats, Powder Topper Excluded), EasyRaw Dehydrated, and RawBlends Dry Food. 

Most standard rolls of dog poop bags will fit in this dispenser. For hassle-free shopping, consider pairing the dispenser with our recycled poop bags, which are suitable to clean up after dogs of all sizes.
Each dispenser comes pre-fit with 15 dog poop bags (equivalent to one standard poop bag roll). The dispenser can hold one roll of poop bags at a time.
Only Natural Pet poop bag holders are lightweight and secure. Comfortable enough to carry on long walks and adventures, you’ll always be prepared to pick up after your pet. Plus, since they’re made from recycled plastic, they’re a more sustainable option perfect for everyday use.
No. Our manufacturing process allows us to create durable and lightweight holders that don’t compromise on quality.

First, turn the bad inside out and place your hand inside. Using the bag like a glove, pick up the dog poop from the ground. Next, with the waste in your hand, carefully turn the bag inside out so the waste is inside the bag and your hand is on the outside. Be sure to tie the bag shut before throwing it away.

We took the guesswork out of choosing the right dog waste bag by manufacturing a single design that’s extra long, thick, and strong. Thanks to this design, our bags are perfect for cleaning up after dogs of all sizes.

Only Natural Pet poop bags provide amazing quality and durability. They’re extra long and thick, making them a great option for dogs of all sizes. Plus, since they’re made from recycled plastic, they’re an environmentally-conscious choice that gets the job done right.

No –we manufacture our dog poop bags for added thickness and durability, ensuring they’re just as strong and reliable as those made from new materials.

As a general guideline, offering a natural chew a few times a week is a good rule of thumb. However, this may vary depending on your dog’s activity level, their diet, and other lifestyle factors. If you’re unsure how often to feed your dog a chew, consult your veterinarian for personalized advice.

To create a snack time that's enjoyable and relaxing for both of you, we recommend supervising your dog while they're enjoying their chew. Supervision helps ensure the chew is appropriate for your dog’s size and reduces the risk of choking or digestive issues.

Natural dog chews offer multiple health benefits, like supporting dental hygiene, providing mental stimulation, alleviating boredom, and satisfying your dog's natural instinct to chew.

Yes! Only Natural Pet carefully sources natural dog chews to ensure our offerings are easily digestible and free from harmful additives often found in synthetic options. As with any chew or treat, it’s important to choose appropriate chews for your dog’s size, monitor them while chewing, and speak with your veterinarian if you have specific concerns about your pet’s health.

Natural dog chews are often preferred over synthetic alternatives because they’re typically more digestible, better support dental health, and are free from artificial additives, preservatives, and chemicals.

This is a result of the dehydration process. Upon rehydration, each dehydrated food bag expands to approximately 4 times its listed weight. For instance, the 2lb bag of MaxBlends Grain-free Beef Dehydrated Dog Food yields up to 8 lbs of food, while the 7 lb bag creates up to 28 lbs.

Dehydrated dog food appeals to many finicky eaters! Its unique prep preserves the fresh ingredients’ flavors. When rehyrdrated, most dogs love the more intense flavor. However, if your dog still isn’t sold, you can use bone broth instead of water for an extra delicious dish.

Dehydrated dog food is prepared with gentle heat to eliminate moisture from fresh ingredients. After this step, it becomes shelf-stable and doesn't need refrigeration. Some fresh frozen foods are cooked at low temperatures, though not dehydrated. That’s why several fresh frozen dog food brands need freezer storage or refrigerator thawing before serving.

This is a result of the dehydration process. Upon rehydration, each dehydrated food bag expands to approximately 4 times its listed weight. For instance, the 2lb bag of MaxBlends Grain-free Chicken Dehydrated Dog Food yields up to 8 lbs of food, while the 7 lb bag creates up to 28 lbs.

Dehydrated dog food should be prepared before serving. Follow these three easy steps:

  1. Mix warm water or bone broth with the food as directed by the package
  2. Stir and allow about 10 minutes for the food to rehydrate
  3. Serve at room temperature and watch your dog’s tail wag!!

Dehydrated food takes on a powdered form through its unique preparation. The gentle, low-heat cooking process removes moisture yet preserves nutrients and flavor. This yields a powdered texture combined with meat chunks or strips.

Fetch is a natural instinct in dogs that lets them practice playing, show off physical prowess, and build stronger bonds with their pet parent. No matter your dog's skill level, fetch is a great way for them to burn off some extra energy and get some exercise.

If your dog is a purist, the Fling & Fetch is a great option, since it offers a propeller like design for easy throwing and grabbing. If your dog is more interested in a fetch-and-keep-away approach, the Rubber Ball with Rope Toy offers some great fetch and tug options.

Natural rubber is a strong, elastic, bouncy material made from latex - the sap tapped from rubber trees. Prized for its versatility and durability, natural rubber has a springy texture that bounces back from your dog's chomps, chews, tugs, and tosses. Plus, natural rubber can be easily cleaned to extend the life of the product.

Of course, no dog toy is indestructible, and if your dog has a tendency to destroy toys, often when there's a will, there's a way. If your dog manages to destroy one of our hemp and recycled cotton toys, please reach out to our Customer Care Team.

Some non-consumable items are not eligible for Auto Delivery.
It’s possible that you might have used guest checkout when you submitted your order. You can create an account here.
Auto Delivery automatically locks you into the best discounts you can get, so coupon codes cannot be applied. In addition, your 5% Back credit cannot be applied to Auto Delivery orders so we encourage Auto Delivery customers to make a separate one-time purchase to redeem their store credit.
Yes! First, make sure you’re logged into your account. Then, visit the item’s page you wish to add to your order and find the Add to Next Order button. When you click this button, you will have the option to add the item for one time only or as a subscription.
Yes! First, make sure you’re logged into your account. Then, visit the item’s page you wish to add to your order and find the Add to Next Order button. When you click this button, you will have the option to add the item for one time only or as a subscription.

Auto Delivery items that have the same order date, shipping address, billing address, and payment method will ship as one order. 

If you have more than one Auto Delivery item and want the items to ship in the same order, visit the Auto Delivery tab in the My Account page. Change the next order dates to be the same to combine your orders. If they do not combine, confirm the orders are going to the same shipping address and have the same billing address and payment method.

To cancel a subscription item, visit the My Account page. Then, navigate to the Auto Delivery section and simply click the Cancel Auto Delivery link on the subscription details. You’ll be prompted to confirm this action and indicate your reason for canceling. Once you’ve selected a reason and clicked the Cancel Auto Delivery button, your subscription will be canceled and no future orders will be placed. You will receive an email notification confirming this action.

Signing up for Auto Delivery is easy; you can join while browsing a product page or while reviewing items in your shopping cart. To subscribe, simply select the Auto Delivery option for your desired product, select your preferred shipment frequency, and then check out as normal. Customer care is unable to start an Auto Delivery order for you, but they’re available to help walk you through the process if you need help!

Click on the person icon in the upper right corner of the site and log in to your account. You can also click here: My Account. From here you can manage your addresses, reset your password, look at your order history, add to your wishlist and manage your subscriptions.

You may also email us at service@onlynaturalpet.com or call us at 888-937-6677 M-F 9am - 7pm EST.

 

We love sending personalized recommendations for your pet! You can update and make changes to your pet’s information anytime by clicking the Update Your Pets & Preferences link at the bottom of emails you receive from us. From there, you’ll find all the pet information we have listed on your account and you can make any necessary changes. Can’t find an email from us? Visit the Preferences page to enter your email and the most up-to-date information associated with your account. That will clear and update all current data.
Check with your credit card provider.

Hemp is considered one of the strongest, toughest natural fibers. Hemp naturally has very little elasticity, meaning it won't get overstretched after a tough tug-of-war session. Our natural hemp is braided with recycled organic cotton to add strength of material and fun, exciting colors.

Of course, no dog toy is indestructible, and if your dog has a tendency to destroy toys, often when there's a will, there's a way. If your dog manages to destroy one of our hemp and recycled cotton toys, please reach out to our Customer Care Team.

Making one of the toughest plush dog toys available, we needed to pay attention to every detail. Every plush dog toy is doubled stitched for extra strength and durability. The outer fabric lining is made from extra tough PET and is lined with an inner fabric coating to add additional strength, helping withstand even the roughest play sessions.

Of course, no dog toy is indestructible, and if your dog has a tendency to destroy toys, often when there's a will, there's a way. If your dog manages to destroy one of our plush toys, please reach out to our Customer Care Team.

Many dogs love squeakers so much that they'll do anything to get their paws on a toy with one of these fun little noisemakers inside. There are a few different reasons why dogs love squeakers, and these can vary from pup to pup. Four of the most common reasons why dogs are so drawn to these unique toys:

  1. They Trigger Your Dog's Instinctual Prey Drive
  2. They're Attention-Grabbing
  3. They Provide Mental Stimulation 
  4. They Can Help Relieve Stress and Boredom

At Only Natural Pet, we believe one of the best ways to connect with your dog is through play. This is why we developed our durable toys - to keep your dog active and mentally stimulated. This is all part of our mission to support your pet's holistic well-being.

To help support our sustainability mission and B Corp certification, we felt we could make a better toy. This includes increased durability and finding sustainable materials, like post-consumer recycled plastic, recycled organic cotton, and natural hemp.

For many dogs, a game of tug-of-war is their idea of a perfect afternoon. And if you've ever gone back and forth with your pup over a rope, you've likely wondered why this specific game gets them so excited. While experts don't know for certain why tug-of-war is so popular with dogs, there are three popular theories:

  1. It Strengthens the Bond Between Playmates
  2. It Utilizes Their Prey Drive
  3. It Taps Into Your Dog's Natural Instincts

Hemp and recycled cotton are natural, sustainable, and durable textiles for dog toys. Hemp and recycled organic cotton use less water, release less greenhouse gas emissions, and divert waste from landfills. By using these natural textiles, we're able to provide you and your pet with a durable and sustainable dog toy for every way your dog plays.

Post-consumer recycled plastics are manufactured using previously made plastic products (like water bottles). The process of reusing plastics and converting them into new products reduces the amount of waste in the environment.

Only Natural Pet is proud to be among 5,000+ companies that are Certified B Corps. B Corps are leaders of the global movement of people using business as a force for good™. Unlike traditional corporations, Certified B Corps are legally required to consider the impact of their decisions not only on their shareholders, but also on their stakeholders, including: workers, suppliers, community, customers, and the environment.

When it comes to the topic of eating insects, many pet owners in the US will probably cringe. That’s because we tend to associate insects as something undesirable, gross, or creepy. But the truth is that insects have been consumed by not just animals but also people around the world for centuries! Called entomophagy, it's quite common, and currently over 2 billion people globally consume insects as part of their regular diet.

One commonly farmed insect protein source are the larvae of Hermetia illucens, commonly known as black soldier fly larvae or soldier worms. According to one scientific report, the dry weight of black soldier fly larvae contains up to 50% crude protein, up to 35% lipids, and have an amino acid profile that is like that of fishmeal.

If you can't find the nutritional facts of a product on the website, you can request that information by contacting our Customer Care Team. They'll just have to sniff out the information, so please be patient as they find it for you!
Max Coupon Value: $35. Offer valid on onlynaturalpet.com only while supplies last - not valid at retail stores. Sales and coupons cannot be combined, applied to previous purchases, used in conjunction with existing Auto Delivery discounts. Additional shipping charges may apply for 2nd Day Delivery, Freight/Special Handling (orders over 140 lbs), Hawaii, Alaska, US PO Boxes and US FPO/APO addresses where service is available.
Only Natural Pet Grass Seed Litter is biodegradable and flushable. However, since it can carry Toxoplasma gondii, a dangerous pathogen, and affect overall water quality and wildlife safety, some states consider litter flushing to be illegal. Be sure to consult the laws of your state.