FAQs
Auto Delivery items that have the same order date, shipping address, billing address, and payment method will ship as one order.
If you have more than one Auto Delivery item and want the items to ship in the same order, visit the Auto Delivery tab in the My Account page. Change the next order dates to be the same to combine your orders. If they do not combine, confirm the orders are going to the same shipping address and have the same billing address and payment method.
To cancel a subscription item, visit the My Account page. Then, navigate to the Auto Delivery section and simply click the Cancel Auto Delivery link on the subscription details. You’ll be prompted to confirm this action and indicate your reason for canceling. Once you’ve selected a reason and clicked the Cancel Auto Delivery button, your subscription will be canceled and no future orders will be placed. You will receive an email notification confirming this action.
Signing up for Auto Delivery is easy; you can join while browsing a product page or while reviewing items in your shopping cart. To subscribe, simply select the Auto Delivery option for your desired product, select your preferred shipment frequency, and then check out as normal. Customer care is unable to start an Auto Delivery order for you, but they’re available to help walk you through the process if you need help!
Click on the person icon in the upper right corner of the site and log in to your account. You can also click here: My Account. From here you can manage your addresses, reset your password, look at your order history, add to your wishlist and manage your subscriptions.
You may also email us at service@onlynaturalpet.com or call us at 888-937-6677 M-F 9am - 7pm EST.
Hemp is considered one of the strongest, toughest natural fibers. Hemp naturally has very little elasticity, meaning it won't get overstretched after a tough tug-of-war session. Our natural hemp is braided with recycled organic cotton to add strength of material and fun, exciting colors.
Of course, no dog toy is indestructible, and if your dog has a tendency to destroy toys, often when there's a will, there's a way. If your dog manages to destroy one of our hemp and recycled cotton toys, please reach out to our Customer Care Team.
Making one of the toughest plush dog toys available, we needed to pay attention to every detail. Every plush dog toy is doubled stitched for extra strength and durability. The outer fabric lining is made from extra tough PET and is lined with an inner fabric coating to add additional strength, helping withstand even the roughest play sessions.
Of course, no dog toy is indestructible, and if your dog has a tendency to destroy toys, often when there's a will, there's a way. If your dog manages to destroy one of our plush toys, please reach out to our Customer Care Team.
Many dogs love squeakers so much that they'll do anything to get their paws on a toy with one of these fun little noisemakers inside. There are a few different reasons why dogs love squeakers, and these can vary from pup to pup. Four of the most common reasons why dogs are so drawn to these unique toys:
- They Trigger Your Dog's Instinctual Prey Drive
- They're Attention-Grabbing
- They Provide Mental Stimulation
- They Can Help Relieve Stress and Boredom
At Only Natural Pet, we believe one of the best ways to connect with your dog is through play. This is why we developed our durable toys - to keep your dog active and mentally stimulated. This is all part of our mission to support your pet's holistic well-being.
To help support our sustainability mission and B Corp certification, we felt we could make a better toy. This includes increased durability and finding sustainable materials, like post-consumer recycled plastic, recycled organic cotton, and natural hemp.
For many dogs, a game of tug-of-war is their idea of a perfect afternoon. And if you've ever gone back and forth with your pup over a rope, you've likely wondered why this specific game gets them so excited. While experts don't know for certain why tug-of-war is so popular with dogs, there are three popular theories:
- It Strengthens the Bond Between Playmates
- It Utilizes Their Prey Drive
- It Taps Into Your Dog's Natural Instincts
Hemp and recycled cotton are natural, sustainable, and durable textiles for dog toys. Hemp and recycled organic cotton use less water, release less greenhouse gas emissions, and divert waste from landfills. By using these natural textiles, we're able to provide you and your pet with a durable and sustainable dog toy for every way your dog plays.
Post-consumer recycled plastic (PCR), is plastic material recovered from plastics that consumers recycle everyday. Only Natural Pet plush toys are made from post-consumer recycled PET (polyethylene terephthalate) specifically. PET is strong, lightweight, food safe, and 100% recyclable. PCR plastic is collected, reprocessed into resin, and then created into a textile to be sewn into your new dog toy's outer fabric and used for stuffing.
Using post-consumer recycled plastic limits greenhouse gas emissions and prevents the need for new plastics to be made.
When it comes to the topic of eating insects, many pet owners in the US will probably cringe. That’s because we tend to associate insects as something undesirable, gross, or creepy. But the truth is that insects have been consumed by not just animals but also people around the world for centuries! Called entomophagy, it's quite common, and currently over 2 billion people globally consume insects as part of their regular diet.
One commonly farmed insect protein source are the larvae of Hermetia illucens, commonly known as black soldier fly larvae or soldier worms. According to one scientific report, the dry weight of black soldier fly larvae contains up to 50% crude protein, up to 35% lipids, and have an amino acid profile that is like that of fishmeal.
All of Only Natural Pet's cotton or hemp bed covers are machine washable on a cold, gentle cycle. Tumble dry on low or hand dry for best results. Keep in mind - due to the nature of natural fibers, colors may fade.
All Only Natural Pet cotton or hemp toys should be spot cleaned only.
Cold pressed dog food isn’t actually a kibble at all! Rather than being a baked, biscuit like texture, these nutrient-packed pieces are longer and generally meatier looking. But the difference doesn’t stop at how the food looks. It goes to the actual composition itself which makes it easier to digest.
As the name implies, ground ingredients are taken, mixed with cold water, cooked quickly at low temperatures, and pressed into the desired dog-appropriate shape. It’s a technique that preserves lots of the natural nutritional value of the ingredients. This is quite different from the classic way dry dog food is made, which includes high cooking temperatures.
Cold pressed dog food is way more palatable because it preserves much of the original flavor and scent of the ingredients used. This makes it a favorite for owners who have fussy dogs that tend to turn up their nose at a lot of other kibbles they may have tried.
Cold pressed dog food doesn’t expand when eaten and digested like extruded foods. Instead, it breaks down quickly and naturally, making it very easily digestible. Plus, cold pressed dog food retains more nutrients than other popular, which is especially true of oils, enzymes and vitamins, which can be lost at those higher temperatures in the extrusion process.
Of course! Log in to your account by clicking on the person icon in the upper right corner of the website or clicking here: Visit My Account. From your account page, click on Auto Delivery and find Subscriptions in the dropdown. From there, your options are to: Edit, Change Date, Send Now, Skip, Cancel, Pause, Add Products, Change Billing, Change Shipping, or Reactivate Past Subscriptions.
Please allow 24-48 hours before the shipping date for modifications or cancellations to be processed. After your order has been processed, you can’t make changes or cancel your order.
Click on My Account or click on the person icon at the top right of our site to sign in to your account. From the login page, click on the link that says "Forgot your password?" An email with a reset password link will be sent to you.
Yes! We offer free shipping on all orders $59 and over in the lower 48-states. PO Boxes Excluded. There is a flat shipping rate of $5.95 per order below $59. So go ahead and add that extra bag of treats to your order - you'll save the $5.95 shipping cost.
Additional shipping charges may apply for 2nd Day Delivery, Freight/Special Handling (orders over 100 lbs), Hawaii, Alaska, Puerto Rico, US PO Boxes and US FPO/APO addresses where service is available.
Shelter/Charity Program - Lets make pets happier and healthier together! If you are interested please email taxexempt@onlynaturalpet.com
Provide a short description of your program and needs
- Company/Organization Name
- Name of primary purchaser
- Address (including city, state, and zip)
- email address (used to create your account)
- Organization type (non-profit, government, etc.)
- Exemption certificate or other proof of exempt status
Discounts Available; Subject to approval and local laws
Resale/International: If you are interested in resale programs please email taxexempt@onlynaturalpet.com
Provide a short description of your program and needs
- Company/Organization Name
- Name of primary purchaser
- Address (including city, state, and zip)
- email address (used to create your account)
- Organization type (individual, LLC, corporation.)
- Exemption certificate or other proof of exempt status – if applies
Discounts Available; Subject to approval and local laws
Fine Print:
Rebates will not be earned on wholesale, resale, international or taxes paid for those that qualify.
The appropriate state and local tax rate will be charged based on the price of the purchased products and, where required by law, on shipping and handling charges.
Sales Tax-Exempt Customers: Tax exempt purchases can only be made when paid for directly with funds of the organization. Any personal purchases are required to be made using a separate account and e-mail address.
Any order being shipped to a destination outside of the United States may be subject to import duties and taxes that are not collected during Checkout. When placing an orders you are considered the importer of record and must comply with all applicable laws and regulations. Charges for duties, taxes and the carrier's collection fee are in addition to your shipping charge and must be paid by you. You should contact your local customs office for further information
Yes! Only Natural Pet CBD Products are 3rd Party Tested.
Lab Results can be viewed by lot number here: Only Natural Pet Hemp Extract Results
We 100% guarantee any purchase at Only Natural Pet. Return any product for any reason within 60 days of receipt for a refund equal to the amount paid for the product (not including shipping charges). The refund will be issued back to the original method of payment.
A properly snug harness, pack, or collar should mean you can fit only two fingers between your pet and the product at any point.
Start with the product loose, so it is easy to slip on your pet, then tighten once it’s on.
Your product may be the improper size or improperly fitted if you see any of the following:
- Losing fur around harness area
- Chafing around harness area
- Wiggling free
- Back piece of harness rotating to sides
- Dog strongly resisting walking
It is important to refer to the size chart for each specific brand to find their sizing requirements. Below is a short guide to measuring your pet.
- Chest: Measure around the body of the dog with a flexible cloth tape measure. You should be starting at the bottom of the rib cage and going up and over the back and then back down to where you started.
- Neck: Wrap the tape around the thickest part of your Pet’s neck and take that measurement. The part right on top of his shoulders, not where he would normally wear his collar which is narrower.
- Weight: While chest and neck measurements are the most accurate ways to fit a dog, many harness companies use weight to guide sizing. If you’re having trouble getting your furry friend on the scale, weigh yourself first, then pick up your pet and weigh the two of you together. The difference will be the weight of your pet.
Since the EasyDefense Tag does not use electromagnetic energy, there is no danger or harm to your pet if they have a microchip. Additionally, the effectiveness of neither the EasyDefense Tag nor the microchip will be compromised.
Since the level of electricity utilized in shock collars and electric/invisible fences can affect your pet's biological system and compromise their immune health, we do not recommend using the EasyDefense Tag if your pet wears a shock collar or is around an electric or invisible fence.
