FAQ
All of Only Natural Pet's cotton or hemp bed covers are machine washable on a cold, gentle cycle. Tumble dry on low or hand dry for best results. Keep in mind - due to the nature of natural fibers, colors may fade.
All Only Natural Pet cotton or hemp toys should be spot cleaned only.
Cold pressed dog food isn’t actually a kibble at all! Rather than being a baked, biscuit like texture, these nutrient-packed pieces are longer and generally meatier looking. But the difference doesn’t stop at how the food looks. It goes to the actual composition itself which makes it easier to digest.
As the name implies, ground ingredients are taken, mixed with cold water, cooked quickly at low temperatures, and pressed into the desired dog-appropriate shape. It’s a technique that preserves lots of the natural nutritional value of the ingredients. This is quite different from the classic way dry dog food is made, which includes high cooking temperatures.
Cold pressed dog food is way more palatable because it preserves much of the original flavor and scent of the ingredients used. This makes it a favorite for owners who have fussy dogs that tend to turn up their nose at a lot of other kibbles they may have tried.
Cold pressed dog food doesn’t expand when eaten and digested like extruded foods. Instead, it breaks down quickly and naturally, making it very easily digestible. Plus, cold pressed dog food retains more nutrients than other popular, which is especially true of oils, enzymes and vitamins, which can be lost at those higher temperatures in the extrusion process.
Of course, log in to your account by clicking on the person icon in the upper right corner of the website or clicking here: My Account. From your account page, click on Manage Subscriptions and you will see a list of your products on subscription.
Your options are to: Edit, Swap, Skip, Ship Now, and Cancel.
Click on the person icon in the upper right corner of the site and log in to your account. You can also click here: My Account. From here you can manage your addresses, reset your password, look at your order history or wishlist and manage subscriptions.
You may also email us at service@onlynaturalpet.com or call us at 888-937-6677.
Please Note: If you had an account with us prior to 7/31/19, you will need to reactivate your old account by clicking on the "Don't have an account? Create One >" link at the bottom of the account login page.
*Don't worry, once you have created a new account with a new password, all your Order History information will be available in your new account.
Click on My Account or click on the person icon at the top right of our site to sign in to your account. From the login page, click on the link that says "Forgot your password?" An email with a reset password link will be sent to you.
Please Note: If you had an account with us prior to 7/31/19, you will need to reactivate your old account by clicking on the "Don't have an account? Create One >" link at the bottom of the account login page.
*Don't worry, once you have created a new account with a new password, all your Order History information will be available in your new account.
Yes! We offer free shipping on all orders $49 and over in the lower 48-states. PO Boxes Excluded. There is a flat shipping rate of $4.95 per order below $49. So go ahead and add that extra bag of treats to your order - you'll save the $4.95 shipping cost.
Additional shipping charges may apply for 2nd Day Delivery, Frozen Items, Freight/Special Handling (orders over 100 lbs), Hawaii, Alaska, US PO Boxes and US FPO/APO addresses where service is available.
Shelter/Charity Program - Lets make pets happier and healthier together! If you are interested please email taxexempt@onlynaturalpet.com
Provide a short description of your program and needs
- Company/Organization Name
- Name of primary purchaser
- Address (including city, state, and zip)
- email address (used to create your account)
- Organization type (non-profit, government, etc.)
- Exemption certificate or other proof of exempt status
Discounts Available; Subject to approval and local laws
Resale/International: If you are interested in resale programs please email taxexempt@onlynaturalpet.com
Provide a short description of your program and needs
- Company/Organization Name
- Name of primary purchaser
- Address (including city, state, and zip)
- email address (used to create your account)
- Organization type (individual, LLC, corporation.)
- Exemption certificate or other proof of exempt status – if applies
Discounts Available; Subject to approval and local laws
Fine Print:
Rebates will not be earned on wholesale, resale, international or taxes paid for those that qualify.
The appropriate state and local tax rate will be charged based on the price of the purchased products and, where required by law, on shipping and handling charges.
Sales Tax-Exempt Customers: Tax exempt purchases can only be made when paid for directly with funds of the organization. Any personal purchases are required to be made using a separate account and e-mail address.
Any order being shipped to a destination outside of the United States may be subject to import duties and taxes that are not collected during Checkout. When placing an orders you are considered the importer of record and must comply with all applicable laws and regulations. Charges for duties, taxes and the carrier's collection fee are in addition to your shipping charge and must be paid by you. You should contact your local customs office for further information
Yes! Only Natural Pet CBD Products are 3rd Party Tested.
Lab Results can be viewed by lot number here: Only Natural Pet Hemp Extract Results
We 100% guarantee any purchase at Only Natural Pet. Return any product for any reason within 60 days of receipt for a refund equal to the amount paid for the product (not including shipping charges). The refund will be issued back to the original method of payment.
A properly snug harness, pack, or collar should mean you can fit only two fingers between your pet and the product at any point.
Start with the product loose, so it is easy to slip on your pet, then tighten once it’s on.
Your product may be the improper size or improperly fitted if you see any of the following:
- Losing fur around harness area
- Chafing around harness area
- Wiggling free
- Back piece of harness rotating to sides
- Dog strongly resisting walking
It is important to refer to the size chart for each specific brand to find their sizing requirements. Below is a short guide to measuring your pet.
- Chest: Measure around the body of the dog with a flexible cloth tape measure. You should be starting at the bottom of the rib cage and going up and over the back and then back down to where you started.
- Neck: Wrap the tape around the thickest part of your Pet’s neck and take that measurement. The part right on top of his shoulders, not where he would normally wear his collar which is narrower.
- Weight: While chest and neck measurements are the most accurate ways to fit a dog, many harness companies use weight to guide sizing. If you’re having trouble getting your furry friend on the scale, weigh yourself first, then pick up your pet and weigh the two of you together. The difference will be the weight of your pet.
Since the EasyDefense Tag does not use electromagnetic energy, there is no danger or harm to your pet if they have a microchip. Additionally, the effectiveness of neither the EasyDefense Tag nor the microchip will be compromised.
Since the level of electricity utilized in shock collars and electric/invisible fences can affect your pet's biological system and compromise their immune health, we do not recommend using the EasyDefense Tag if your pet wears a shock collar or is around an electric or invisible fence.
The EasyDefense Tag lasts 1 year when attached and used as directed.
Your pet is protected from fleas, ticks and mosquitoes when wearing the tag so it is important to keep the tag on your pet's collar and the collar on your pet in order for the tag to work. You may remove the collar with the tag at night if you keep it in your pet's bed next to them. After the initial "activation" phase is complete (the first 3-4 weeks) the collar with the tag can be removed for very short amounts of time (for example, a bath) but should be put back on your pet immediately afterwards.
The EasyDefense Tag will not be harmed by normal wear and tear but in order to maintain effectiveness, occasionally rinse the tag with water only to remove the dirt and oils that may build up on the tag.
The EasyDefense Tag is waterproof. However, just make sure that during the initial "activation" phase (the first 4 weeks) that you remove the tag during baths and long swims. After that 4 week period is over it is fine to leave the tag on while your pet is in the water.
Your rebate is calculated quarterly and distributed in January, April, July & October. You will receive an email announcing your rebate amount at the beginning of each Rebate redemption period.
Accrual Period: Jan 1 - Mar 31 | Redemption Period: Apr 15 - May 15
Accrual Period: Apr 1 - Jun 30 | Redemption Period: Jul 15 - Aug 15
Accrual Period: Jul 1 - Sep 30 | Redemption Period: Oct 15 - Nov 15
Accrual Period: Oct 1 - Dec 31 | Redemption Period: Jan 15 - Feb 15
All frozen items are carefully packed in special boxes with dry ice and shipped via FedEx 2-Day or Ground based on distance. Additional Charges May Apply
Please Note: Frozen items are shipped separately from non-frozen items on Tuesdays to ensure that they arrive safely rather than risking shipping delays and thawing over the weekend. Frozen Items are not eligible for Free Shipping.
Rebates are issued quarterly on the 15th of the month in April, July, October and January. They expire 30 days after they are issued. We'll send you an email with your rebate amount when they go live.
At Only Natural Pet, we believe business can be a force for good. Our zero-waste initiative, use of 100% renewable energy, carbon-free shipping and Carbon Neutral Certified products are just part of our commitment to reducing our carbon pawprint.
Only Natural Pet cares about the planet, which is why we’re constantly working to reduce our carbon pawprint.
- 100% wind powered
- Zero Waste facility and shipping practices
- Founding member of the Pet Sustainability Coalition (petsustainability.org)
- Carbon Neutral certified products
- Support sustainable farming practices
Our process puts pets first by looking at their unique biological needs before selecting premium, human-quality ingredients that support their health and happiness the natural way.
There are many ingredients that can be put into pet products that are not permitted in human products. In fact, this is the basis of how many conventional pet companies operate. They look for cheap, abundant by-products that cannot be used in human food because they are not healthy or are not suitable for human consumption and find creative ways to use them in pet food and supplies.
While pets might love leftovers from our plate, we think they deserve better than leftovers from commercial manufacturing. That’s why we’ve flipped the process for Only Natural Pet products. First, we examine the biological needs of pets. Then, working with our holistic veterinarian, we select only premium, natural ingredients that are suitable for human consumption to make products that support pets’ well-being both inside and out.
There is a flat rate shipping fee of $4.95 on all orders under $49 and FREE SHIPPING on orders $49 and above in the 48 Contiguous United States - street address required. So go ahead and make your pet HAPPY by adding that extra bag of treats to your order!
Additional shipping charges may apply for 2nd Day Delivery, Frozen Items, Freight/Special Handling(orders over 150 lbs), Hawaii, Alaska, US PO Boxes, US FPO/APO address where service is available.
Standard Shipping - 2 to 6 Business Days
Two Day Delivery - excludes holidays and weekends, and not eligible for Free Shipping.
Po Boxes - non-street address locations are not eligible for Free Shipping.
U.S.Territories and Military APO/FPO addresses - Please allow additional time for orders shipped to these addresses. APO/FPO orders are limited to 70 lbs and not eligible for Free Shipping
Canada and International - Unfortunately we don't currently ship today outside the USA.
As of July 2019 we no longer offer the option to place orders online and pick up in our Boulder or Greenwood Village Stores. We hope to have this feature return to the website soon. If you have any questions please give us a call or speak with any of our team members in your local store.
In certain circumstances a cancellation may be possible, however please be aware that we process orders the same day they are placed, so you may need to request a return or exchange instead.
The amount of CBD you should give your cat or dog depends on a few different aspects such as how big your pet is, how old your pet is, what you are using CBD to treat, and ultimately what is recommended by the product itself. Many products will have dosage recommendations on the label to ensure your cat or dog is getting the right amount. If this is not present, we recommend visiting your veterinarian to ensure you are doing everything properly.
Shop all of our CBD oil & treats for cats and CBD oil & treats for dogs.
CBD oil for cats and dogs is a 100% natural substance that works with the body. It will not get your pets “high” and there is no know documented overdoses. There is still a possibility of giving you pet too much which can lead to illness related to vomiting and diarrhea. We recommend you speak to your veterinarian before administering CBD products.
Shop all of our CBD oil & treats for cats and CBD oil & treats for dogs.
CBD or cannabidiol is a compound found in the hemp plant and is classified as a cannabinoid as a general term. CBD can come in the form of a tincture as an oil, in a product such as a coconut or salmon oil as an additive, or in a treat. There are many benefits to CBD and many of these have been studied in recent years proven to be true, some, however, are still being tested and are not fully discovered yet.
Shop all of our CBD oil & treats for cats and CBD oil & treats for dogs.
