FAQs

Below are some of the questions we hear the most. Don’t see your question? Reach out to us anytime via phone, email, or chat.

Purchases made in 2025 through January 2026 continued to earn up to 5% Back our program. Any credit earned from those purchases will be issued according to the program at time of purchase.

Beginning in February 2026, new purchases will start accruing rewards under our NEW program as it launches.

Credit will be available to redeem at checkout in late January 2026. You must be logged in using the same email address used for your purchases in order to see your available balance and apply the credit.

Purchases starting in February 2026 made will follow the new (increased) earning structure online and at our Flagship Store in one program for all customers

For purchases made through January 2026:

  • You earned 5% back on Only Natural Pet brand

  • You earned 2.5% back on products from other brands

Both programs included include sale items, discounted products, and Auto Delivery orders; exclusions may apply.

Store credit earned under the current up to 5% Back program is available for up to 365 days from the date it is issued, in line with the original program terms.

Any store credit earned in January will follow these same rules.

All orders placed, including Auto Delivery are eligible and earning rewards on every purchase at our website and Flagship Store. Currently your Loyalty Rewards can't be applied to Auto Delivery orders (we working this feature for the future). The goods news is you now have 365 Days to consider any non-Auto Delivery purchase with your new Loyalty Rewards program to take advantage of these extra savings.