FAQs

Below are some of the questions we hear the most. Don’t see your question? Reach out to us anytime via phone, email, or chat.

Due to the rising cost of shipping on these heavy items, from time to time we have may need to recurring discount in our Auto Delivery Program. These rare changes allow us to remain competitive on everyday pricing. Along with the Only Natural Pet Rebate Program for up to 5% store credit on each purchase - we remain confident we are providing our most loyal customers with an exceptional value. 

2022 - National Brand changes to Taste of the Wild, Stella & Chewy's and ZIwi at their request to follow certain national policies.

2023 - National Brand changes to Orijen and Acana at their request to follow certain national policies.

2024 - All brands canned or wet food on Auto Delivery changes to re-occuring discount on all canned and wet products. National Brand Change at their request to follow certain naitonal polices at Open Farm. Only Natural Pet changes to PowerFood Dry Food, MaxMeat Complete and Balanced Air-Dried(Treats, Powder Topper Excluded), EasyRaw Dehydrated, and RawBlends Dry Food. 

It’s possible that you might have used guest checkout when you submitted your order. You can create an account here.
Auto Delivery automatically locks you into the best discounts you can get, so coupon codes cannot be applied. In addition, your 5% Back credit cannot be applied to Auto Delivery orders so we encourage Auto Delivery customers to make a separate one-time purchase to redeem their store credit.
Yes! First, make sure you’re logged into your account. Then, visit the item’s page you wish to add to your order and find the Add to Next Order button. When you click this button, you will have the option to add the item for one time only or as a subscription.

Auto Delivery items that have the same order date, shipping address, billing address, and payment method will ship as one order. 

If you have more than one Auto Delivery item and want the items to ship in the same order, visit the Auto Delivery tab in the My Account page. Change the next order dates to be the same to combine your orders. If they do not combine, confirm the orders are going to the same shipping address and have the same billing address and payment method.

To cancel a subscription item, visit the My Account page. Then, navigate to the Auto Delivery section and simply click the Cancel Auto Delivery link on the subscription details. You’ll be prompted to confirm this action and indicate your reason for canceling. Once you’ve selected a reason and clicked the Cancel Auto Delivery button, your subscription will be canceled and no future orders will be placed. You will receive an email notification confirming this action.

Signing up for Auto Delivery is easy; you can join while browsing a product page or while reviewing items in your shopping cart. To subscribe, simply select the Auto Delivery option for your desired product, select your preferred shipment frequency, and then check out as normal. Customer care is unable to start an Auto Delivery order for you, but they’re available to help walk you through the process if you need help!

Of course! Log in to your account by clicking on the person icon in the upper right corner of the website or clicking here: Visit My Account. From your account page, click on Auto Delivery and find Subscriptions in the dropdown. From there, your options are to: Edit, Change Date, Send Now, Skip, Cancel, Pause, Add Products, Change Billing, Change Shipping, or Reactivate Past Subscriptions. 

Please allow 24-48 hours before the shipping date for modifications or cancellations to be processed. After your order has been processed, you can’t make changes or cancel your order.

 

All orders placed, including Auto Delivery are eligible for 5% Back store credit use. However, your quarterly store credit can't be automatically applied to a current Auto Delivery order. Most customers consider an extra purchase with their store credit to take advantage of the program.