Primal Pet Foods Raw Dog Food

Description

Please Note: Primal is undergoing a size change on their frozen raw products. We are updating them as they come in and we appreciate your patience.

Primal Pet Foods Canine formulas are developed to directly mimic the diet of canines in the wild. All Primal Canine Formulas are scientifically balanced to ensure that each pound of food offers the proper ratio of muscle meats, meaty bones and calcium rich organic ingredients, organ meats and finely ground raw fruits and vegetables.

• 100% Human Grade Ingredients
• Antibiotic & Hormone Free Meats & Poultry for superior levels of amino and essential fatty acids.
• Finely ground, fresh bones for optimum levels of calcium.
• Organic Fruits & Vegetables for food-derived vitamins A, B-complex, C and D.
• Organic & Unrefined Supplements for digestion and circulation
• Vitamin E as an antioxidant.
• 100% Grain Free
• All Natural Vegetarian Fed Protein Sources
• Organic coconut oil for linolenic fatty acids.

In addition, Primal Pet Foods Canine Formulas offer a well balanced combination of nutritional supplements to enhance digestion and circulation as well as provide optimum levels of calcium, phosphorous and Omega 3 and Omega 6 essential fatty acids. Through the combination of 100% human grade raw meats, poultry, game and produce, in combination with properly balanced nutritional supplementation, Primal Pet Foods Canine Formulas offer an easy and nutritionally superior way of feeding your dogs a safe and easy to use raw food diet.

Sources of Essential Omega-3 Fatty Acids

Details

Review Rating: 4.5

Country of Origin: USA

Manufacturer: Primal Pet Foods

Ingredients

Chicken

Ingredients - Chicken, Chicken Necks, Chicken Gizzards, Organic Kale, Organic Carrots, Organic Yams, Chicken Livers, Organic Broccoli, Organic Apples, Cranberries, Blueberries, Organic Pumpkin Seeds, Organic Sunflower Seeds, Organic Trace Minerals, Organic Parsley, Organic Apple Cider Vinegar, Salmon Oil, Organic Coconut Oil, Organic Quinoa Sprout Powder, Organic Kelp, Alfalfa, Mixed Tocopherols (source of vitamin E)

Additional Product Information
Chicken 78%
Organic Ingredients 33%
Produce 20%
Organ Meat 9%
Supplements 2%
Bone Content 10%
CA-to-P ratio 1.06:1

Nutritional Facts - Serving Size: 1 lb. (16 oz.)
Calories: 50 per 1 oz
Carbohydrates: 7.5%

Guaranteed Analysis
Crude Protein (min) 12.0%
Crude Fat (min) 11.0%
Crude Fiber (max) 1.0%
Moisture (max) 72.0%

Vitamins
Vitamin A 9599(IU/kg)
Thiamin B1 4.38 mg/kg
Riboflavin B2 1.74 mg/kg
Niacin B3 18.7 mg/kg
Pyridoxine B6 5.57 mg/kg
Vitamin B12 0.02 mcg/kg
Vitamin C 150.01 mg/kg
Vitamin D 352.01 IU/kg
Vitamin E 153.01 IU/kg
Folate 0.56 mg/kg
Pantothenic Acid 5.62 mg/kg

Minerals
Calcium 0.62%
Copper 4 ppm
Iron 38 ppm
Magnesium 0.04%
Maganese 5 ppm
Phosphorus 0.41%
Potassium 0.25%
Selenium 0.13 ppm
Sodium 0.09%
Zinc 54 ppm

Amino Acids
Arginine 0.86%
Cystine 0.20%
Histidine 0.38%
Isoleucine 0.42%
Leucine 0.78%
Lysine 0.93%
Methionine 0.34%
Phenylalanine 0.46%
Threonine 0.49%
Tryptophan 0.15%
Tyrosine 0.37%
Valine 0.51%
Taurine N/A

Fatty Acids
Omega 3 0.30 g/lb
Omega 6 1.42 g/lb

Duck

Ingredients - Duck, Duck Necks, Duck Wings, Organic Kale, Duck Hearts, Organic Carrots, Organic Yams, Duck Livers, Organic Broccoli, Organic Apples, Blueberries, Cranberries, Organic Pumpkin Seeds, Organic Sunflower Seeds, Organic Trace Minerals, Organic Parsley, Organic Apple Cider Vinegar, Salmon Oil, Organic Coconut Oil, Organic Quinoa Sprout Powder, Organic Kelp, Alfalfa, Mixed Tocopherols (source of vitamin E)

Additional Product Information
Duck 78%
Organic Ingredients 30%
Produce 20%
Organ Meat 8%
Supplements 2%
Bone Content 10%
CA-to-P ratio 1.22:1

Nutritional Facts - Serving Size: 1 lb. (16 oz.)
Calories: 48 per 1 oz
Carbohydrates: 7%

Guaranteed Analysis
Crude Protein (min) 15.0%
Crude Fat (min) 10.0%
Crude Fiber (max) 2.0%
Moisture (max) 68.0%

Vitamins
Vitamin A 19736(IU/kg)
Thiamin B1 4.02 mg/kg
Riboflavin B2 1.38 mg/kg
Niacin B3 12.6 mg/kg
Pyridoxine B6 2.83 mg/kg
Vitamin B12 0.05 mcg/kg
Vitamin C 36.05 mg/kg
Vitamin D 640.02 IU/kg
Vitamin E 47.03 IU/kg
Folate 0.17 mg/kg
Pantothenic Acid 5.38 mg/kg

Minerals
Calcium 0.38%
Copper 11 ppm
Iron 48 ppm
Magnesium 0.06%
Maganese 5 ppm
Phosphorus 0.32%
Potassium 0.26%
Selenium 0.18 ppm
Sodium 0.09%
Zinc 41 ppm

Amino Acids
Arginine 1.38%
Cystine 0.33%
Histidine 0.57%
Isoleucine 1.11%
Leucine 1.82%
Lysine 1.84%
Methionine 0.58%
Phenylalanine 0.91%
Threonine 0.93%
Tryptophan 0.30%
Tyrosine 0.82%
Valine 1.13%
Taurine N/A

Fatty Acids
Omega 3 1.34 g/lb
Omega 6 6.70 g/lb

Beef

Ingredients - Beef Hearts, Beef Livers, Ground Beef Bones, Organic Kale, Organic Carrots, Organic Yams, Organic Broccoli, Organic Apples, Cranberries, Blueberries, Organic Pumpkin Seeds, Organic Sunflower Seeds, Organic Trace Minerals, Organic Parsley, Organic Apple Cider Vinegar, Salmon Oil, Organic Coconut Oil, Organic Quinoa Sprout Powder, Organic Kelp, Alfalfa, Mixed Tocopherols (source of vitamin E)

Additional Product Information
Beef 77%
Organic Ingredients 30%
Produce 20%
Organ Meat 7%
Supplements 3%
Bone Content 6%
CA-to-P ratio 1.47:1

Nutritional Facts - Serving Size: 1 lb. (16 oz.)
Calories: 64 per 1 oz
Carbohydrates: 2%

Guaranteed Analysis
Crude Protein (min) 14.0%
Crude Fat (min) 14.0%
Crude Fiber (max) 1.0%
Moisture (max) 67.0%

Vitamins
Vitamin A 11765(IU/kg)
Thiamin B1 5.58 mg/kg
Riboflavin B2 1.96 mg/kg
Niacin B3 15.3 mg/kg
Pyridoxine B6 3.56 mg/kg
Vitamin B12 0.11 mcg/kg
Vitamin C 123.01 mg/kg
Vitamin D 718.01 IU/kg
Vitamin E 115.02 IU/kg
Folate 0.24 mg/kg
Pantothenic Acid 5.38 mg/kg

Minerals
Calcium 0.56%
Copper 5 ppm
Iron 48 ppm
Magnesium 0.04%
Maganese 4 ppm
Phosphorus 0.38%
Potassium 0.22%
Selenium 0.16 ppm
Sodium 0.10%
Zinc 27 ppm

Amino Acids
Arginine 0.77%
Cystine 0.17%
Histidine 0.39%
Isoleucine 0.43%
Leucine 0.88%
Lysine 0.88%
Methionine 0.31%
Phenylalanine 0.48%
Threonine 0.51%
Tryptophan 0.14%
Tyrosine 0.36%
Valine 0.63%
Taurine N/A

Fatty Acids
Omega 3 1.58 g/lb
Omega 6 7.04 g/lb

Lamb

Ingredients - Lamb Hearts, Lamb Livers, Ground Lamb Bones, Organic Kale, Organic Carrots, Organic Yams, Organic Broccoli, Organic Apples, Cranberries, Blueberries, Organic Pumpkin Seeds, Organic Sunflower Seeds, Organic Trace Minerals, Organic Parsley, Organic Apple Cider Vinegar, Salmon Oil, Coconut Oil, Organic Quinoa Sprout Powder, Organic Kelp, Alfalfa, Mixed Tocopherols (source of vitamin E)

Additional Product Information
Lamb 77%
Organic Ingredients 30%
Produce 20%
Organ Meat 7%
Supplements 3%
Bone Content 6%
CA-to-P ratio 1.14:1

Nutritional Facts - Serving Size: 1 lb. (16 oz.)
Calories: 53 per 1 oz
Carbohydrates: 6%

Guaranteed Analysis
Crude Protein (min) 12.0%
Crude Fat (min) 10.0%
Crude Fiber (max) 3.0%
Moisture (max) 68.0%

Vitamins
Vitamin A 26138(IU/kg)
Thiamin B1 5.29 mg/kg
Riboflavin B2 2.48 mg/kg
Niacin B3 16.5 mg/kg
Pyridoxine B6 3.76 mg/kg
Vitamin B12 0.07 mcg/kg
Vitamin C 149.10 mg/kg
Vitamin D 908.12 IU/kg
Vitamin E 124.25 IU/kg
Folate 0.22 mg/kg
Pantothenic Acid 6.08 mg/kg

Minerals
Calcium 0.41%
Copper 5 ppm
Iron 66 ppm
Magnesium 0.04%
Maganese 4 ppm
Phosphorus 0.36%
Potassium 0.26%
Selenium 0.07 ppm
Sodium 0.09%
Zinc 27 ppm

Amino Acids
Arginine 0.86%
Cystine 0.12%
Histidine 0.31%
Isoleucine 0.59%
Leucine 1.13%
Lysine 0.99%
Methionine 0.29%
Phenylalanine 0.58%
Threonine 0.62%
Tryptophan 0.15%
Tyrosine 0.43%
Valine 0.68%
Taurine N/A

Fatty Acids
Omega 3 1.58 g/lb
Omega 6 7.44 g/lb

Pheasant

Ingredients - Pheasant, Pheasant Necks, Pheasant Hearts, Pheasant Livers, Organic Celery, Organic Mustard Greens, Organic Squash, Cranberries, Blueberries, Organic Pumpkin Seeds, Organic Sunflower Seeds, Organic Trace Minerals, Organic Apple Cider Vinegar, Almonds, Organic Cilantro, Organic Ginger, Sardine Oil, Organic Coconut Oil, Organic Quinoa Sprout Powder, Alfalfa, Spirulina, Organic Rosemary, Mixed Tocopherols (source of vitamin E)

Additional Product Information
Pheasant 82%
Organic Ingredients 20%
Produce 16%
Organ Meat 8%
Supplements 2%
Bone Content 10%
CA-to-P ratio 1.51:1

Nutritional Facts - Serving Size: 1 lb. (16 oz.)
Calories: 42 per 1 oz
Carbohydrates: 2%

Guaranteed Analysis
Crude Protein (min) 16.0%
Crude Fat (min) 7.0%
Crude Fiber (max) 1.0%
Moisture (max) 73.0%

Vitamins
Vitamin A 6406(IU/kg)
Thiamin B1 1.24 mg/kg
Riboflavin B2 0.97 mg/kg
Niacin B3 11.80 mg/kg
Pyridoxine B6 3.14 mg/kg
Vitamin B12 0.22 mcg/kg
Vitamin C 85.02 mg/kg
Vitamin D 448.04 IU/kg
Vitamin E 122.01 IU/kg
Folate 0.14 mg/kg
Pantothenic Acid 7.96 mg/kg

Minerals
Calcium 0.68%
Copper 2 ppm
Iron 53 ppm
Magnesium 0.08%
Maganese 4 ppm
Phosphorus 0.45%
Potassium 0.26%
Selenium 0.14 ppm
Sodium 0.08%
Zinc 44 ppm

Amino Acids
Arginine 1.18%
Cystine 0.26%
Histidine 0.72%
Isoleucine 1.02%
Leucine 1.55%
Lysine 1.67%
Methionine 0.53%
Phenylalanine 0.73%
Threonine 0.92%
Tryptophan 0.25%
Tyrosine 0.61%
Valine 1.02%
Taurine N/A

Fatty Acids
Omega 3 0.52 g/lb
Omega 6 3.28 g/lb

Venison

Ingredients - Venison, Venison Hearts, Venison Livers, Ground Venison Bones, Organic Collard Greens, Organic Green Beans, Organic Squash, Papaya, Organic Turnips, Cranberries, Blueberries, Organic Pumpkin Seeds, Organic Sunflower Seeds, Organic Trace Minerals, Organic Apple Cider Vinegar, Organic Cilantro, Organic Ginger, Sardine Oil, Organic Coconut Oil, Organic Quinoa Sprout Powder, Alfalfa, Spirulina, Mixed Tocopherols (source of vitamin E)

Additional Product Information
Venison 85%
Organic Ingredients 15%
Produce 13%
Organ Meat 8%
Supplements 2%
Bone Content 6%
CA-to-P ratio 1:1

Nutritional Facts - Serving Size: 2 oz (16 oz.)
Calories: 42 per 1 oz
Carbohydrates: 2%

Guaranteed Analysis
Crude Protein (min) 19.0%
Crude Fat (min) 5.0%
Crude Fiber (max) 1.0%
Moisture (max) 69.0%

Vitamins
Vitamin A 38703(IU/kg)
Thiamin B1 4.57 mg/kg
Riboflavin B2 2.88 mg/kg
Niacin B3 29.70 mg/kg
Pyridoxine B6 3.27 mg/kg
Vitamin B12 0.07 mcg/kg
Vitamin C 27.83 mg/kg
Vitamin D 289.01 IU/kg
Vitamin E 124.05 IU/kg
Folate 0.10 mg/kg
Pantothenic Acid 5.41 mg/kg

Minerals
Calcium 0.31%
Copper 3 ppm
Iron 66 ppm
Magnesium 0.04%
Maganese 4 ppm
Phosphorus 0.31%
Potassium 0.33%
Selenium 0.07 ppm
Sodium 0.07%
Zinc 31 ppm

Amino Acids
Arginine 1.15%
Cystine 0.21%
Histidine 0.92%
Isoleucine 0.74%
Leucine 1.58%
Lysine 1.62%
Methionine 0.46%
Phenylalanine 0.78%
Threonine 0.88%
Tryptophan 0.02%
Tyrosine 0.66%
Valine 0.87%
Taurine N/A

Fatty Acids
Omega 3 0.44 g/lb
Omega 6 1.62 g/lb

Fatty Acids
Omega 3 0.44 g/lb
Omega 6 1.62 g/lb

Quail

Ingredients - Quail, Organic Celery, Organic Mustard Greens, Organic Squash, Cranberries, Blueberries, Organic Pumpkin Seeds, Organic Sunflower Seeds, Organic Trace Minerals, Organic Ginger, Organic Apple Cider Vinegar, Almonds, Organic Cilantro, Organic Ginger, Sardine Oil, Organic Coconut Oil, Organic Quinoa Sprout Powder, Alfalfa, Spirulina, Organic Rosemary, Mixed Tocopherols (source of vitamin E)

Additional Product Information
Quail 81%
Organic Ingredients 20%
Produce 17%
Organ Meat 0%
Supplements 2%
Bone Content 10%
CA-to-P ratio 1.64:1

Nutritional Facts - Serving Size: 1 lb. (16 oz.)
Calories: 44 per 1 oz
Carbohydrates: 2%

Guaranteed Analysis
Crude Protein (min) 15.0%
Crude Fat (min) 8.0%
Crude Fiber (max) 2.0%
Moisture (max) 70.0%

Vitamins
Vitamin A 7024(IU/kg)
Thiamin B1 4.27 mg/kg
Riboflavin B2 2.18 mg/kg
Niacin B3 16.7 mg/kg
Pyridoxine B6 3.62 mg/kg
Vitamin B12 0.04 mcg/kg
Vitamin C 68.01 mg/kg
Vitamin D 612.02 IU/kg
Vitamin E 126.03 IU/kg
Folate 0.96 mg/kg
Pantothenic Acid 5.99 mg/kg

Minerals
Calcium 0.54%
Copper 1 ppm
Iron 45 ppm
Magnesium 0.06%
Maganese 4 ppm
Phosphorus 0.33%
Potassium 0.24%
Selenium 0.13 ppm
Sodium 0.12%
Zinc 26 ppm

Amino Acids
Arginine 1.06%
Cystine 0.28%
Histidine 0.57%
Isoleucine 0.83%
Leucine 1.32%
Lysine 1.34%
Methionine 0.48%
Phenylalanine 0.68%
Threonine 0.77%
Tryptophan 0.24%
Tyrosine 0.69%
Valine 0.85%
Taurine N/A

Fatty Acids
Omega 3 0.27 g/lb
Omega 6 4.56 g/lb

Turkey & Sardine

Ingredients - Turkey, Turkey Necks, Whole Sardines, Turkey Hearts, Turkey Livers, Organic Collard Greens, Organic Squash, Cranberries, Blueberries, Organic Pumpkin Seeds, Organic Celery, Organic Sunflower Seeds, Organic Trace Minerals, Organic Apple Cider Vinegar, Almonds, Organic Cilantro, Organic Ginger, Organic Coconut Oil, Organic Quinoa Sprout Powder, Alfalfa, Spirulina, Mixed Tocopherols (source of vitamin E)

Additional Product Information
Turkey 77%
Organic Ingredients 20%
Sardine 10%
Organ Meat 9%
Produce 11%
Supplements 2%
Bone Content 10%
CA-to-P ratio 1.55:1

Nutritional Facts - Serving Size: 1 lb. (16 oz.)
Calories: 42 per 1 oz
Carbohydrates: 2%

Guaranteed Analysis
Crude Protein (min) 16.0%
Crude Fat (min) 7.0%
Crude Fiber (max) 1.0%
Moisture (max) 72.0%

Vitamins
Vitamin A 9768(IU/kg)
Thiamin B1 0.88 mg/kg
Riboflavin B2 2.64 mg/kg
Niacin B3 17.70 mg/kg
Pyridoxine B6 3.16 mg/kg
Vitamin B12 0.05 mcg/kg
Vitamin C 27.05 mg/kg
Vitamin D 553.10 IU/kg
Vitamin E 136.09 IU/kg
Folate 0.26 mg/kg
Pantothenic Acid 7.06 mg/kg

Minerals
Calcium 0.48%
Copper 2 ppm
Iron 45 ppm
Magnesium 0.05%
Maganese 4 ppm
Phosphorus 0.31%
Potassium 0.27%
Selenium 0.21 ppm
Sodium 0.12%
Zinc 36 ppm

Amino Acids
Arginine 1.23%
Cystine 0.20%
Histidine 0.54%
Isoleucine 0.91%
Leucine 1.44%
Lysine 1.64%
Methionine 0.51%
Phenylalanine 0.73%
Threonine 0.79%
Tryptophan 0.21%
Tyrosine 0.68%
Valine 0.96%
Taurine N/A

Fatty Acids
Omega 3 1.16 g/lb
Omega 6 2.75 g/lb

Rabbit

Ingredients - Whole Rabbit, Organic Collard Greens, Organic Squash, Organic Celery, Cranberries, Blueberries, Organic Pumpkin Seeds, Organic Sunflower Seeds, Organic Trace Minerals, Organic Apple Cider Vinegar, Almonds, Organic Cilantro, Organic Ginger, Sardine Oil, Organic Coconut Oil, Organic Quinoa Sprout Powder, Alfalfa, Spirulina, Mixed Tocopherols (Source of vitamin E)

Additional Product Information
Rabbit 85%
Organic Ingredients 13%
Organ Meat 10%
Produce 13%
Supplements 2%
Bone Content 10%
CA-to-P ratio 1.5:1

Nutritional Facts - Serving Size: 1 lb. (16 oz.)
Calories: 39 per 1 oz
Carbohydrates: 1%

Guaranteed Analysis
Crude Protein (min) 17.0%
Crude Fat (min) 5.0%
Crude Fiber (max) 1.0%
Moisture (max) 71.0%

Vitamins
Vitamin A 6132(IU/kg)
Thiamin B1 2.57 mg/kg
Riboflavin B2 1.12 mg/kg
Niacin B3 17.70 mg/kg
Pyridoxine B6 2.67 mg/kg
Vitamin B12 0.08 mcg/kg
Vitamin C 23.05 mg/kg
Vitamin D 370.04 IU/kg
Vitamin E 123.01 IU/kg
Folate 0.15 mg/kg
Pantothenic Acid 4.69 mg/kg

Minerals
Calcium 0.89%
Copper 2 ppm
Iron 55 ppm
Magnesium 0.05%
Maganese 4 ppm
Phosphorus 0.59%
Potassium 0.29%
Selenium 0.04 ppm
Sodium 0.09%
Zinc 24 ppm

Amino Acids
Arginine 1.09%
Cystine 0.22%
Histidine 0.49%
Isoleucine 0.83%
Leucine 1.36%
Lysine 1.53%
Methionine 0.44%
Phenylalanine 0.72%
Threonine 0.78%
Tryptophan 0.23%
Tyrosine 0.62%
Valine 0.83%
Taurine N/A

Fatty Acids
Omega 3 1.04 g/lb
Omega 6 3.61 g/lb

Instructions

Feeding Recommendations

As a result of the increased digestibility of a raw food diet, you are able to feed your pet less food daily. Primal's suggestion is to feed your pet based upon the 2-3% Rule. Feed your pet 2-3% of their body weight daily. Primal recommends feeding your pet twice daily, so you should divide the total daily feeding weight in half and feed once in the morning and once in the evening.

Factors such as level of activity, age, health, metabolism, and breed play a part in the necessary feeding quantities of all animals. Please be sure to monitor your pet’s dietary needs and adjust the feeding quantities accordingly. Use the table below to determine the appropriate feeding percentage based on your dog's dietary needs.

Transitioning Your Dog to Primal Raw

Transition is the most essential element of a healthy and safe change from dry kibble or canned wet food to a raw diet. Primal recommends making this transition slowly. Allow 1-4 weeks for your pet's digestive system to properly adjust from a highly processed diet to their new diet of human grade raw foods.

Begin by mixing the Canine Formula into your dog’s previous food at a ratio that your dog will tolerate (you can start with as little as 1/4 Canine Formula to 3/4 of your pet’s former food). Your dog may show some adversity to the temperature of the raw food when served directly from the refrigerator. To warm Primal Pet Foods formulas, place the feeding portion into a zipper-seal, water-tight bag and heat in a bowl of warm water. Do not use water that is too hot, as this will potentially cook the food and reduce the enzymatic properties, as well as deplete the nutrient values of the raw foods.

Gradually increase the amount of Canine Formula until your dog accepts the raw diet without the addition of any kibble or canned food.

Primal recommends the addition of digestive enzymes for the first two to four weeks of the transition period to better enable your dog to assimilate the proteins, essential fatty acids, vitamins and minerals contained in our formulas.

To determine how your dog’s system is accepting the new diet, monitor their stool. As you change over to a raw diet, your dog’s stool size will be greatly reduced. Stools will become small, firm and void of any offensive odor. If your dog’s stool is soft or loose as a result of the transition, introduce the raw food more slowly.

Shipping Information

There is a 4 pound minimum and $9.95 shipping surcharge on all frozen raw food and bones orders. Additional charges may apply for air express service or very large orders. Please read the following carefully:

• Special Packaging - All raw food and bones are shipped frozen in special styrofoam-lined boxes with dry ice. The shipping surcharge is to cover the cost of the dry ice and special packaging.
• Tuesday Shipping - All frozen raw orders will ship Tuesday. To ensure that we have adequate stock to fill your order, you must place your order by midnight Sunday. Orders placed on Monday or later will ship the following Tuesday.
• UPS Ground Service - The least expensive shipping method is UPS Ground Service. Delivery time frames vary depending on the state shipped to, but in most cases your delivery will be on Friday. Please click here to view a map showing the number of days to your location. If you are in the 4 day delivery area (green area on the map) then your order will arrive on a Saturday. We strongly recommend upgrading to an express delivery service (see below) if you will not be available to receive your order and place it in the freezer at the time of delivery (we cannot offer refunds or reships on thawed food that is not received by a person at the time of delivery).
• UPS Express Service - We do offer Overnight, 2 Day, and 3 Day service. We encourage you to choose one of these express services if you are unable to personally receive your food at the time of delivery, which may include Saturday. Alaska, Hawaii and Puerto Rico must use 2 Day or Overnight Delivery. We cannot offer refunds or reships on thawed food that is not signed for by a person at the time of delivery.
• Multiple Box Surcharge - Some orders weighing over 20 pounds must be shipped in more than one box and will be subject to additional shipping surcharges. Not all orders over 20 pounds will need to be sent in multiple boxes, and if this applies to your order we will notify you before processing it so that you can make adjustments if desired. In general, bones, medallions, and patties tend to take more room. As a guideline, the maximum a box will hold of each type of food is 34 x 1 lb. chubs or 8 x 3 lb. medallions or 6 x 6 lb. patties or 2 x 25 lb. boxes of dinner bars.
• Delivery Instructions - Please ship to an address where someone will be available to accept the order. If this is not possible, please leave a note for the UPS delivery person on the scheduled day of delivery with instructions on where to leave it (that is not in the hot sun). The food will only stay frozen for up to 4 days from shipment, so if it is not able to be delivered or it sits outside after delivery, there is a possibility that the food will begin to thaw. We cannot accept returns or offer refunds or reships for orders that are unable to be delivered or that are not signed for by a person at the time of delivery. We are unable to send frozen raw food orders with "Shipper Release," so please leave your delivery driver a note if you think they will not leave the package with no one home.

 
SEPARATE RAW FOOD ORDERS - If you are ordering both frozen raw food or bones and other, non-frozen items, you will need to place two separate orders. This will prevent the non-frozen items from being delayed until Tuesday and from being subject to extra shipping charges.