First time buyers Save 15% if you order today! Click Here
To check the status of your order, please click the My Account link at the top of our web site and choose View Orders. If the order status says "Closed", then the order has shipped and you can click on the order number to view the tracking number. If the order status says "Waiting Allocation", it has either not shipped or has shipped partially. Click on the order number to see if there has been a shipment on the order (at the bottom of the screen that opens up). Please also feel free to email us at service@onlynaturalpet.com or call us at 1-888-937-6677.
Once an order is placed it enters the shipping queue immediately and so it is not editable. If it is within 24 hours of placing your order, you may call us at 888-937-6677 to find out if there is still time to modify it.
To track your order, please click the My Account link at the top of our web site and choose View Orders. Click on the order number, and a tracking number will be listed if it shipped via FedEx or via Post Office Priority Mail. Please also feel free to email us at service@onlynaturalpet.com or call us at 1-888-937-6677.
Click the My Account link at the top of our web site and choose View Orders to track your order status. If the order status says "Closed", then the order has shipped and you can click on the order number to view the tracking number. If the order status says "Waiting Allocation", it has either not shipped or has shipped partially. Click on the order number to see if there has been a shipment on the order (at the bottom of the screen that opens up). If the order displays a tracking number, check with the shipper to confirm the transit status of the shipment. If the shipper indicates that the order has been delivered, please contact customer service for assistance via email at service@onlynaturalpet.com or via phone at 888-937-6677.
Click the My Account link at the top of our web site to track your order status. If the order status says "Waiting Allocation", then the item was backordered because it was out of stock and will be delivered separately (at no additional cost to you - see the following paragraph). If the order status says "Closed", then please contact customer service at service@onlynaturalpet.com or 1-888-937-6677 to let us know about the missing item and we will send it out immediately or issue you a credit, whichever you prefer.
Backordered items will ship to you as soon as they are back in stock. You should receive an email notifying you of the backordered items. You will not be charged for the backordered items until they are shipped. The shipping charges on your original and subsequent back order shipments will be prorated based on weight. There will be no extra shipping charges added to the original order amount as a result of the backorder.
Most backordered items are shipped within a few days, although occasionally if the manufacturer is out of stock it will take longer. You can click the My Account link at the top of our web site to check your order status and see if the backordered item has already shipped - if the order status is "Closed", then the item is on it's way to you. The backordered item will be shipped via FedEx Ground or Post Office Priority Mail. (If the shipment is 1 pound or less your ship method will be Post Office Priority Mail, if it is more than 1 pound it will ship via FedEx Ground).
Please note you will not be charged for backordered items until they are shipped. The shipping charges on your original and subsequent back order shipments will be prorated based on weight. There will be no extra shipping charges added to the original order amount as a result of the backorder.
Click the My Account link at the top of our site and sign in with your email address and password to edit your account information. You may also email us at service@onlynaturalpet.com or call us at 888-937-6677.
Click the My Account link at the top of our site. Enter your email address and click the link below that says "click here". That will send an email message to you with your password.
Our beautiful retail store is open for shopping and online order pick up in Boulder, Colorado.
If placing your order online, when you enter a Colorado shipping address you will be given the option of "Customer Pickup" as a delivery method, and the shipping charges will be zero. You will receive an email when your order is ready to be picked up at the store, which is usually within one business day. Our retail store pickup hours are between 9:00 AM to 8:30 PM Monday through Saturday and 10:00 AM to 7:00 PM on Sunday. We are located in Boulder on the northeast corner of 28th & Pearl in the Whole Foods shopping center, between Bicycle Village and Panda Express. Your order will be pre-packaged and waiting for you. You can also place an order by phone by calling us at 720-406-7475. You will receive an email when your order is ready to be picked up at the store, which is usually within one business day. Please make sure to pick up your order within one week of email receipt or your order will be cancelled, restocked, and payment refunded.
You can preview your shipping charges by viewing your your shopping cart, entering your zip code, and clicking the Calculate button. Actual shipping charges are automatically calculated prior to submitting your payment information. On the Checkout page you will be offered Shipping Method choices and their prices.
We strive to ship same day or next business day and most items are always in stock and will ship within one to three business days of the order. Occasionally an item will be out of stock and may take up to one week to ship, although it is usually not more than several days. If an item will be out of stock for longer than one to three business days, we will notify you and, if applicable, ship the other items on your order immediately. The out of stock item will be shipped promptly when it is back in stock via FedEx Ground or Post Office Priority Mail. (If the shipment is 1 pound or less your ship method will be Post Office Priority Mail, if it is more than 1 pound it will ship via FedEx Ground).
If you choose an air express shipping method like Overnight Delivery, 2 Day, or 3 Day Delivery, your order will ship the same day if placed before noon Mountain Standard Time. If some items on the order are out of stock, we will ship what is available immediately, and the remaining items will be shipped when they are back in stock via FedEx Ground or Post Office Priority Mail. (If the shipment is 1 pound or less your ship method will be Post Office Priority Mail, if it is more than 1 pound it will ship via FedEx Ground).
If you want to check item availability and shipping time, please call us at 1-888-937-6677 or email us at service@onlynaturalpet.com. After placing your order, you may click the My Account link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped, and tracking information will be available in the order status area within 24-48 hours of shipment.
Following is information regarding estimated delivery times for the various shipping methods that we offer. All packages are left without obtaining a signature, although the delivery company's driver may decide not to leave a package if they feel there is a risk it might be stolen.
Shipping Options
Ship Method:
Shipping Schedule:
Following is information regarding estimated delivery times for the various shipping methods that we offer:
International: We ship via USPS Express International (postal service). Service is available to most locations outside the US and noted in the Country drop-down box. Delivery time varies by country; usually 4 to 10 days to Canada.
FedEx Ground Delivery Time From Boulder, Colorado
Please click here for information on returning an item.
If you feel that you have received the wrong item, please send an email to service@onlynaturalpet.com referencing the order number within 72 hours of receiving the product and we will provide you with instructions for returning it and receiving the correct replacement.
Please click here for complete details regarding our return policy.
There is a 4 pound minimum and $9.95 shipping surcharge on all frozen raw food and bones orders. Additional charges may apply for air express service or very large orders. Please read the following carefully:
SEPARATE RAW FOOD ORDERS - If you are ordering both frozen raw food or bones and other, non-frozen items, you will need to place two separate orders. This will prevent the non-frozen items from being delayed until Tuesday and from being subject to extra shipping charges.
Enjoy FREE SHIPPING on qualifying items when you order $60 or more of them! The types of items that qualify for free shipping include:
Look for the red message “This item qualifies for free shipping!” on the item page or this icon in your shopping cart or in your Simplify Life Program account.
When you have $60 or more of qualifying products in your shopping cart, the free shipping coupon code will be automatically applied. If you have non-qualifying items in your cart also, the shipping method will display as "Partial Free Shipping" and the shipping charges will be for the non-qualifying items only.
If you are located in or near Europe, we suggest that you order from our store in Germany at www.onlynaturalpet.eu By doing so you will be able to pay in Euros and you will save a lot of money on shipping charges. Although the product selection varies slightly from our U.S. store, you will find the same quality of natural products for cats and dogs from only reputable manufacturers that meet our strict requirements.
For Canada and other destinations outside of Europe, please read this important information:
International orders must be paid for with a credit card unless otherwise arranged by sending an email to service@onlynaturalpet.com. All orders are to be paid in US Dollars. Please note that the total you receive when placing an order online does not include shipping charges. If you send payment via Paypal at the time of ordering, you will need to send an additional payment to cover the shipping portion once we contact you with a formal quote.
Yes, our beautiful retail store is now open for shopping so please stop by and visit us!
We are located on the northeast corner of 28th & Pearl in the Whole Foods shopping center, between Bicycle Village and Panda Express. Our store address is 2100 28th Street #C1. Please click here for a detailed map to the store.
Hours: Mon to Sat 9 to 8:30, Sun 10 to 7 Phone: 303-449-5069 Email: boulderstore@onlynaturalpet.com
If you live in the Denver, Colorado area you can pick up your orders at our Boulder retail store. Orders will no longer be available for pick-up at our warehouse. You will receive an email when your package is ready to be picked up, usually within one business day. The store pickup hours are between 9:00 AM to 8:00 PM Monday through Saturday and 10:00 AM to 7:00 PM on Sunday. Your order will be pre-packaged and waiting for you.
You can reach us at 720-406-7475 to place an order over the phone.
Telephone Orders & Customer Service: Monday through Friday: 7am - 5pm (Mountain Time) Saturday: 9am - 3pm