$6.99 Flat Rate on All Other Orders

Order Status

Has my order shipped?

To check the status of your order, please click the Order Status link in the Help menu at the top of our website and enter the order number and your last name. Alternatively, you may click on the My Account link in the Help menu at the top of our web site, sign in with your email and password, and click on the Track Order or Order History link.  If the order status says "Shipped", then the order has shipped and you can view the tracking number on the order status page.  If the order status says "Processing", it has either not shipped or has shipped partially.  If the order has shipped partially, there will be a tracking number available for the first shipment.  If the order status says "Waiting Payment" then the order is holding pending the receipt of your check or money order.  Please also feel free to email us at [email protected] or call us at 1-888-937-6677.

How do I change quantities or cancel an item in my order?

Once an order is placed it enters the shipping queue immediately and so it is not editable.  If it is within 24 hours of placing your order, you may call us at 888-937-6677 to find out if there is still time to modify it.

How do I track my order?

To track your order, please click the Order Status link in the Help menu at the top of our website and enter the order number and your last name. Alternatively, you may click on the My Account link in the Help menu at the top of our web site, sign in with your email and password, and click on the Track Order or Order History link.  If the order status says "Shipped", then the order has shipped and you can view the tracking number on the order status page.  Please also feel free to email us at [email protected] or call us at 1-888-937-6677.

An item is missing from my shipment.

Please click the Order Status link in the Help menu at the top of our website and enter the order number and your last name. Alternatively, you may click on the My Account link in the Help menu at the top of our web site, sign in with your email and password, and click on the Track Order or Order History link.  If the order status says "Processing", then the item was backordered because it was out of stock and will be delivered separately (at no additional cost to you - see the following paragraph).  If the order status says "Shipped", then please contact customer service at [email protected] or 1-888-937-6677 to let us know about the missing item and we will send it out immediately or issue you a credit, whichever you prefer.

Backordered items will ship to you as soon as they are back in stock.  You should receive an email notifying you of the backordered items.  You will not be charged for the backordered items until they are shipped. There will be no extra shipping charges added to the original order amount as a result of the backorder.

When will my backorder arrive?

Most backordered items are shipped within a few days, although occasionally if the manufacturer is out of stock it will take longer.  You can click the Order Status or My Account link in the Help menu at the top of our web site to check your order status and see if the backordered item has already shipped - if the order status is "Shipped", then the item is on it's way to you.  The backordered item will be shipped via Standard Post.

Please note you will not be charged for backordered items until they are shipped. There will be no extra shipping charges added to the original order amount as a result of the backorder.

Shipping and Returns

How do I return my product?

Please visit our Guarantee & Returns page to learn how to return your product.

What is your return policy?

Learn about our 100% Guarantee for every item on our Guarantee & Returns page.

Can I pick up my order in person?

Our beautiful retail store is open for shopping and online order pick up in Boulder, Colorado.

If placing your order online, when you enter a Colorado shipping address you will be given the option of "Boulder Store Pickup" as a delivery method, and the shipping charges will be zero. You will receive an email when your order is ready to be picked up at the store, which is usually within one business day. Our retail store pickup hours are between 9:00 AM to 8:30 PM Monday through Saturday and 10:00 AM to 7:00 PM on Sunday. We are located in Boulder on the northeast corner of 28th & Pearl in the Whole Foods shopping center, between Bicycle Village and Panda Express.  Your order will be pre-packaged and waiting for you.  

You can also place an order by phone by calling us at 720-406-7475. You will receive an email when your order is ready to be picked up at the store, which is usually within one business day. Please make sure to pick up your order within one week of email receipt or your order will be cancelled, restocked, and payment refunded.

What will my shipping charges be?

Free shipping on all orders $79 and over; flat rate $6.99 shipping on all other orders (excluding Alaska, Hawaii, US Territories & Military APO/FPO addresses). Shipping charges do apply to guaranteed Overnight and 2 Day shipping. You can preview your shipping charges by viewing your your shopping cart, entering your zip code, and clicking the Calculate button. Actual shipping charges are automatically calculated prior to submitting your payment information. On the Checkout page you will be offered Shipping Method choices and their prices.

When will my order ship?

Every order received before 12 noon Mountain Time will ship that day. Any order placed after 12 noon Mountain Time will ship the following day. If an item is out of stock, you will be notified and, if applicable, the other items on your order will ship immediately. The out of stock item will be shipped promptly when it is back in stock.

If you want to check item availability and shipping time, please call us at 1-888-937-6677 or email us at [email protected]. After placing your order, you may click the Order Status link at the top of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped, and tracking information will be available in the order status area within 24-48 hours of shipment.

When will my order arrive?

Following is information regarding estimated delivery times for the various shipping methods that we offer. Only Overnight and 2 Day are guaranteed services. Standard shipping usually arrives within the estimated number of days, but can take longer, especially to remote delivery areas or in the event of adverse weather. All packages are left without obtaining a signature, although the delivery company's driver may decide not to leave a package if they feel there is a risk it might be stolen.

Shipping Options

To get your pets the quality, natural products they need without any hassle for you, we offer easy to understand, simple to choose shipping options. Below, you'll find all of the information you need concerning processing, delivery times, radius, and needs.

Shipping Methods & Times

Shipping Method Shipping Time


Standard Shipping 3 to 7 Business Days
- FREE SHIPPING on all orders $79 and over (excluding Alaska, Hawaii, US Territories & International Orders)
- Flat Rate $6.99 on all other orders (excluding Alaska, Hawaii, US Territories & International Orders)
- Best money saving option, especially on heavy items like food
- Ideal for our auto delivery program


2 Day Delivery 2 Business Days (Guaranteed)
- Guaranteed 2 day delivery
- Does not ship on weekends and features no Saturday or Sunday deliveries


Overnight Delivery Next Business Day (Guaranteed)
- Guaranteed next business day delivery by end of day
- Does not ship on weekends and features no Saturday or Sunday deliveries
- Available in contiguous 48 states only


Boulder Store Pick-Up Available for Pick-up in 2 Business Days
- Available for customers in the Denver, Colorado area to pick up in person at our Boulder Retail Store
- You will receive an email from us when your order is ready to be picked up
- Directions to our Boulder Retail Store and hours of operation are available by visiting our Boulder Store page


International Shipping

We do not ship to international locations other than Canada, U.S. Territories and Military APO/FPO addresses. Please note that additional fees apply and allow additional time for orders shipped to these addresses.

UPS Ground Delivery Time from Boulder, Colorado

UPS Ground Delivery Times

I received the wrong product.

If you feel that you have received the wrong item, please send an email to [email protected] referencing the order number within 72 hours of receiving the product and we will provide you with instructions for returning it and receiving the correct replacement.

Frozen raw food shipping policy.

There is a 4 pound minimum and $29.95 shipping surcharge on all frozen raw food and bones orders. Additional charges may apply for air express service or very large orders. Please read the following carefully:

 
SEPARATE RAW FOOD ORDERS - If you are ordering both frozen raw food or bones and other, non-frozen items, you will need to place two separate orders. This will prevent the non-frozen items from being delayed until Tuesday.

Location and Hours

Do you have a retail store?

Yes, our beautiful retail store is open for shopping so please stop by and visit us!

Here is a sampling of what you'll find:
  • Boulder's largest selection of natural pet supplies, including every major brand of dog and cat food.
  • Join our Natural Pet Parent program to receive quarterly rebates and qualify for other special sales and promotions. There's no cost to join!
  • A large variety of vitamins, supplements, and holistic remedies. If your pet has a health condition - including allergies, GI problems, stiff joints, or just old age - we've got a natural solution to help!
  • Treats to spoil your furry friend - from all meat treats to gourmet cookies to every tasty dog chew imaginable!
  • Toys, beds, collars, leashes outdoor gear, cat furniture, cat scratchers, and many more of the most stylish and eco-friendly hard goods that you won't find at the chain stores.
  • We're green all the way - we use biodegradable shopping bags, we use 100% wind-powered energy, we participate in Eco-Cycle's Zero Waste program, and we have a large selection of organic and hemp products.
  • We're a locally owned and operated independent business!

We are located on the northeast corner of 28th & Pearl in the Whole Foods shopping center, between Bicycle Village and Panda Express.  Our store address is 2100 28th Street #C1.  Please email us at [email protected].

If you live in the Denver, Colorado area you can order online and pick up your order at our Boulder store by selecting Boulder Store Pickup as your shipping method. You will receive an email when your package is ready to be picked up, usually within two business days.  The store pickup hours are between 9:00 AM to 8:00 PM Monday through Saturday and 10:00 AM to 7:00 PM on Sunday.  Your order will be pre-packaged and waiting for you once you receive your email notification that it is ready for pickup.  

You can reach us at 720-406-7475 to place an order over the phone.

Telephone Orders & Customer Service:

Monday through Friday: 7am - 5pm (Mountain Time)

Location and Hours

Do you have a retail store?

Yes, our beautiful retail store is open for shopping so please stop by and visit us!

Here is a sampling of what you'll find:
  • Boulder's largest selection of natural pet supplies, including every major brand of dog and cat food.
  • Join our Natural Pet Parent program to receive quarterly rebates and qualify for other special sales and promotions. There's no cost to join!
  • A large variety of vitamins, supplements, and holistic remedies. If your pet has a health condition - including allergies, GI problems, stiff joints, or just old age - we've got a natural solution to help!
  • Treats to spoil your furry friend - from all meat treats to gourmet cookies to every tasty dog chew imaginable!
  • Toys, beds, collars, leashes outdoor gear, cat furniture, cat scratchers, and many more of the most stylish and eco-friendly hard goods that you won't find at the chain stores.
  • We're green all the way - we use biodegradable shopping bags, we use 100% wind-powered energy, we participate in Eco-Cycle's Zero Waste program, and we have a large selection of organic and hemp products.
  • We're a locally owned and operated independent business!

We are located on the northeast corner of 28th & Pearl in the Whole Foods shopping center, between Bicycle Village and Panda Express.  Our store address is 2100 28th Street #C1.  Please email us at [email protected].

If you live in the Denver, Colorado area you can order online and pick up your order at our Boulder store by selecting Boulder Store Pickup as your shipping method. You will receive an email when your package is ready to be picked up, usually within two business days.  The store pickup hours are between 9:00 AM to 8:00 PM Monday through Saturday and 10:00 AM to 7:00 PM on Sunday.  Your order will be pre-packaged and waiting for you once you receive your email notification that it is ready for pickup.  

You can reach us at 720-406-7475 to place an order over the phone.

Telephone Orders & Customer Service:

Monday through Friday: 7am - 5pm (Mountain Time)

We always offer you the lowest of the sale price, the price with a coupon code discount, or the Simplify Life automatic delivery price. You can tell which one applies because it will say "Sale Savings:" if the item is on sale and that is the lowest price, "Coupon Savings:" if you have applied a coupon code discount and that is the lowest price, or "SLP Savings:" if you have selected the Simplify Life automatic delivery program and that is the lowest price.

Special Offers at Special Prices!

Click the checkbox next to any items you would like below and we will add them to your order with no increase in your shipping cost.

Only Natural Pet Canine PowerFood 1 lb 3 Pack Trial

$5.99
$11.49
  • Biologically appropriate, holistically formulated, grain-free nutrition for your dog
  • Made in the USA with the highest quality meat and fish and low glycemic carbohydrates
  • "We transistioned to PowerFood a month ago and not only does our dog love it but the transition was very easy and no tummy problems. Even better - we're saving money feeding this great food. Thanks!!" - Denver Arthur, CO
Save 48%!

Only Natural Pet Feline PowerFood Poultry Dinner Dry Food 1 lb Trial

$0.99
$3.99
  • Biologically appropriate, grain-free recipe that features whole, fresh ingredients and our proprietary PowerBoost blend of super food ingredients
  • Holistically formulated with high-quality meats that are rich in protein, fat and amino acids, like taurine
  • "My cats love the taste and I love that this food is all natural, with no artificial ingedients. Also, no grains, meal, or by-products. I am happy to have a food I can feel good about giving my cats, that is truly good for them, and they love to eat!" - L.E. Santa Cruz, CA
Save 75%!
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$0.00
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