FAQs
Below are some of the questions we hear the most. Don’t see your question? Reach out to us anytime via phone, email, or chat.
Click on the person icon in the upper right corner of the site and log in to your account. You can also click here: My Account. From here you can manage your addresses, reset your password, look at your order history, add to your wishlist and manage your subscriptions.
You may also email us at service@onlynaturalpet.com or call us at 888-937-6677 M-F 9am - 7pm EST.
We love sending personalized recommendations for your pet! You can update and make changes to your pet’s information anytime by clicking the Update Your Pets & Preferences link at the bottom of emails you receive from us. From there, you’ll find all the pet information we have listed on your account and you can make any necessary changes. Can’t find an email from us? Visit the Preferences page to enter your email and the most up-to-date information associated with your account. That will clear and update all current data.
Click on My Account or click on the person icon at the top right of our site to sign in to your account. From the login page, click on the link that says "Forgot your password?" An email with a reset password link will be sent to you.
