FAQs
Below are some of the questions we hear the most. Don’t see your question? Reach out to us anytime via phone, email, or chat.
Your store credit is calculated quarterly and distributed in January, April, July & October. You will receive an email announcing your 5% Back amount at the beginning of each redemption period.
Accrual Period: Jan 1 - Mar 31 | Redemption Period: Apr 15 - May 15
Accrual Period: Apr 1 - Jun 30 | Redemption Period: Jul 15 - Aug 15
Accrual Period: Jul 1 - Sep 30 | Redemption Period: Oct 15 - Nov 15
Accrual Period: Oct 1 - Dec 31 | Redemption Period: Jan 15 - Feb 15
You receive 5% back on all Only Natural Pet brand products, and 2.5% on products from all other brands. All purchases qualify for store credit, including sale items, discounts, and Auto Delivery orders.
Store credit is issued quarterly on the 15th of the month in April, July, October and January. They expire 30 days after they are issued. We'll send you an email with your store credit amount when they go live.
All orders placed, including Auto Delivery are eligible for 5% Back store credit use. However, your quarterly store credit can't be automatically applied to a current Auto Delivery order. Most customers consider an extra purchase with their store credit to take advantage of the program.
