Return Procedure: You may return any product for any reason within 60 days of receipt for a full store credit equal to the amount paid for the product (not including shipping charges). The store credit will be automatically applied to your next order. Please fill out the form below, and will reply to you with a return authorization number, which you must write on the outside of the package containing your returned item(s).
Exchanges: If you are exchanging an item, you may place an order for the replacement immediately using a credit card and instead of store credit we will issue a refund to your credit card once your return is received. Please place an order for the replacement item(s) before filling out the form below, and enter the order number in the appropriate area.
Questions? Feel free to email us or call us at 888-937-6677 and press (3) for Credits & Returns.
Items You Are Returning:
If you have ordered a replacement item(s), please enter the order number (must be a credit card order):
Your credit card will be refunded once the original item(s) is received. We will email a confirmation of the credit to your email address on file.
What Happens Next?
Once you submit this form we will reply via email with a Return Merchandise Authorization (RMA) number. Please print the email and include it in the box with your return, write the RMA number on the outside of the box, and send it to:
Only Natural Pet, 5744 Central Ave Ste. 200, Boulder, CO, 80301
(Items denoted with an “SS” at the end of the item name will need to be returned to a different address, which we will indicate in our email reply with the RMA number.)
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We always offer you the lowest of the sale price, the price with a coupon code discount, or the Simplify Life automatic delivery price. You can tell which one applies because it will say "Sale Savings:" if the item is on sale and that is the lowest price, "Coupon Savings:" if you have applied a coupon code discount and that is the lowest price, or "SLP Savings:" if you have selected the Simplify Life automatic delivery program and that is the lowest price.