FAQs

Below are some of the questions we hear the most. Don’t see your question? Reach out to us anytime via phone, email, or chat.

Of course! Log in to your account by clicking on the person icon in the upper right corner of the website or clicking here: Visit My Account. From your account page, click on Auto Delivery and find Subscriptions in the dropdown. From there, your options are to: Edit, Change Date, Send Now, Skip, Cancel, Pause, Add Products, Change Billing, Change Shipping, or Reactivate Past Subscriptions. 

Please allow 24-48 hours before the shipping date for modifications or cancellations to be processed. After your order has been processed, you can’t make changes or cancel your order.

 

Click on the person icon in the upper right corner of the site and log in to your account. You can also click here: My Account. From there you can manage your addresses, reset your password, look at your order history, and manage your subscriptions.

Our Customer Care Team is also available to help. They can be reached using our Contact Us Form (M-F 9am - 7pm EST).

 

List Price: This is the suggested retail price of an item from a manufacturer, supplier, or other retailer.

One-Time Purchase: When a product is on sale, the strike-though amount is the List Price and the amount in green is today’s sale price.

One-Time Purchase strike-through: One-Time purchase price is on sale. The strike-though amount is the List Price. The amount in green is today’s price.

First Auto Delivery: The First Auto Delivery order is 35% off of the One-Time purchase price.

Recurring Shipments: If the Auto Delivery option is selected, then this is the price that you can expect to pay for all subsequent shipments of this product. This is the One-Time price discounted by up to 15%.

You can update your pet information anytime by clicking the "Update Your Pets & Preferences" link at the bottom of emails you receive from us. You’ll find all the pet information on your account there, and you can make any necessary changes.

Can’t find an email from us? Visit the Preferences page to enter your email and the most up-to-date information associated with your account. That will clear and update all current data.

Check with your credit card provider.

Ingredients and nutritional information can be found in the Ingredients section of any product page. If you can't find what you're looking for on the website, you can request that information by contacting our Customer Care Team. They'll just have to sniff out the information, so please be patient as they find it for you!

Max Coupon Value Varies by Promotion. Offer valid on onlynaturalpet.com only while supplies last and may not be valid at retail stores. Sales and coupons cannot be combined, applied to previous purchases, used in conjunction with existing Auto Delivery discounts. Additional shipping charges or time may apply for PO Boxes if service is available - see checkout for more details.

Click on My Account or click on the person icon at the top right of our site to sign in to your account. From the login page, click on the link that says "Forgot your password?" An email with a reset password link will be sent to you. 

 

Once an order is placed it enters the shipping queue immediately and cannot be changed online. You can request a cancellation of a pending order using our Contact Us Form, and then place a new, corrected order any time. 

Return any product for any reason within 60 days of receipt for a refund equal to the amount paid for the product (not including shipping charges). The refund will be issued back to the original method of payment. Only Natural Pet does not cover the cost of return shipping. However, you are welcome to return your package in the manner that is most convenient for you. You can start a return using our Contact Us Form.